Residential Support Specialist
2 weeks ago
Position: Residential Support Specialist
Organization: Low Income Housing Institute
Hours: Full-time, Monday through Friday, 12AM-8AM
Supervisor: Area Manager
Salary: Competitive hourly wage
Benefits: Comprehensive medical, dental, and vision coverage, retirement plans, life insurance, long-term disability insurance, and sick leave are available. Employees earn 116 hours of vacation in the first year and enjoy 11 paid holidays (prorated for part-time employees).
Position Classification: Non-exempt, unionized role represented by Local 8 of the Office of Professional Employees International Union (OPEIU).
The Residential Support Specialist is primarily responsible for maintaining security and safety within a residential facility staffed around the clock.
Key Responsibilities:
- Ensure a secure, clean, and tranquil environment for residents.
- Maintain a visible presence at the reception area, overseeing the building via security cameras and monitoring entry and exit points to deter theft, violence, vandalism, and violations of property regulations.
- Uphold house rules and guest policies.
- Observe and document the activities of individuals entering and leaving the premises.
- Regularly inspect the condition of common areas including entrances, hallways, restrooms, and community spaces.
- Address residents' inquiries and concerns regarding the facility.
- Respond to on-site emergencies, remain on-call with a mobile device, and conduct property checks. Contact emergency services when necessary and notify management of incidents and safety issues.
- Perform additional tasks as assigned.
Qualifications:
- Minimum of one year of experience in property security.
- Strong problem-solving and conflict resolution abilities.
- Experience working with low-income populations.
- Effective communication skills.
- Must successfully pass a criminal background check and drug screening.
The Low Income Housing Institute is an equal opportunity employer. We encourage qualified individuals from historically marginalized and underrepresented communities to apply. LIHI participates in the e-verify system.
About the Organization:
The Low Income Housing Institute (LIHI) has a 30-year legacy of managing and owning low-income housing, creating innovative solutions to homelessness, advocating for housing justice, and providing essential services. LIHI has developed over 5,000 affordable housing units and currently manages more than 3,000 units, including rental, permanent supportive, and transitional housing. The diverse populations served include families, individuals, seniors, veterans, young adults, immigrants, low-wage workers, and those with physical and mental disabilities. LIHI is a leading nonprofit housing organization in the state, recognized for its initiatives such as tiny house villages as a crisis response to homelessness. Annually, these villages and shelters assist 2,000 homeless individuals, while our hygiene programs serve over 8,000 people experiencing homelessness. LIHI is committed to anti-displacement, equitable development, and racial justice, fostering a collaborative and dynamic work environment dedicated to ending homelessness and building supportive communities.
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