Senior Residential Support Coordinator

1 week ago

Seattle, Washington, United States Plymouth Housing Group Full time
Job Overview

This position is part of a unionized workforce represented by Local 8 of the Office and Professional Employees International Union (OPEIU). The starting wage is $30.78 per hour.

POSITION SUMMARY

The Senior Residential Support Coordinator plays a vital role in assisting residents at Plymouth Housing Group by collaborating with an onsite Permanent Supportive Housing (PSH) team dedicated to enhancing resident welfare. This role is instrumental in ensuring high-quality service delivery aligned with Plymouth's mission, emphasizing cultural competence, harm reduction principles, trauma-informed care, and the 'housing first' approach. Key responsibilities include mentoring and guiding Residential Specialists, serving as their primary contact for inquiries, supporting the team in property stewardship, and ensuring continuous staff presence to cultivate a community atmosphere.

Work Schedule: Flexibility in working additional hours or varied shifts may be required to accommodate staff absences, ensuring operational continuity.

KEY RESPONSIBILITIES

Leadership in Residential Services

  • Assist the site leadership in managing daily operations, including securing staff and shift coverage for the front desk, in accordance with union and organizational protocols.
  • Provide mentorship and support to the Residential Specialist team by:
    • Facilitating onboarding and training.
    • Exemplifying outstanding customer service.
    • Guiding documentation practices that meet organizational standards.
    • Ensuring consistent implementation of policies and procedures.
  • Collaborate with the building team to identify and communicate specific support strategies for tenant housing stability.
  • Foster communication and teamwork among Residential Specialists across shifts.
  • Ensure that resources available at the front desk are current and relevant.
  • Assist in organizing building events and activities as necessary.
  • Support the Property Management team with recertifications and annual reviews.
  • Generate and input maintenance work orders as needed.
  • Conduct monthly pest control inspections and facilitate necessary treatments.
  • Serve as backup to the Residential Services Manager during their absence.
  • Maintain a safe and sanitary environment for tenants and staff.

Tenant Engagement

  • Manage all functions in the front lobby office, including visitor check-in, telephone inquiries, and monitoring security systems.
  • Work collaboratively with internal stakeholders to provide effective support and resources, acting as a liaison between residents and external service providers.
  • Engage with residents to provide resources and support, fostering a welcoming environment.
  • Collaborate with Housing Case Managers to align tenant services with resident goals.
  • Assist tenants with unit services, including re-entry into individual units.
  • Utilize de-escalation techniques to mediate conflicts as necessary.

Building Security and Safety

  • Ensure building security by adhering to safety and emergency procedures.
  • Monitor access areas for unauthorized individuals and report violations.
  • Conduct regular safety checks and promote a positive environment.
  • Respond to emergencies and crises, maintaining a focus on harm reduction and trauma-informed care.

Janitorial and Maintenance Duties

  • Perform light janitorial and maintenance tasks throughout the facility.
  • Facilitate access for contractors and service representatives.
  • Assist with pest control measures as needed.
  • Move furniture within the building as required.

Administrative Responsibilities

  • Provide general administrative support as needed.
  • Ensure all significant events are accurately recorded in daily logs.
  • Maintain confidentiality and compliance with regulatory requirements.
  • Participate in staff meetings and supervision sessions.
  • Promote teamwork and cooperation among colleagues.

Additional Responsibilities

  • Perform other duties as assigned by the Site Director or Residential Services Manager.

Live-In Responsibilities

As a condition of employment in a Live-In position, you must reside in a designated unit within the building.

  • Maintain safety and report any concerning activities to the Site Director.
  • Act as a first responder to building emergencies.
  • Assist staff with emergency response as needed.

QUALIFICATIONS

Education: High school diploma or equivalent experience.

Experience: Minimum of two years in customer service, with at least one year in housing/property management.

Knowledge, Skills, and Abilities:

  • Commitment to diversity, equity, and inclusion in service delivery.
  • Effective communication skills with diverse populations.
  • Ability to model de-escalation techniques in challenging situations.
  • Leadership experience in guiding teams.
  • Knowledge of resources relevant to resident populations.
  • Self-motivated with strong problem-solving skills.
  • Proficient in Microsoft Office applications.
  • Highly organized with attention to detail.

Desired Qualifications:

  • Experience with low-income or special needs populations.
  • Background in social services or supportive housing.
  • Mentoring or coaching experience.

For a comprehensive list of benefits, please refer to the company resources.

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