Service Manager

19 hours ago


Scranton, Pennsylvania, United States CSTK Inc- Velociti Inc Full time
Job Summary

We are seeking a highly skilled Service Manager to lead our service department team at CSTK Inc- Velociti Inc. As a key member of our team, you will be responsible for overseeing the service department, handling customer interactions, and ensuring timely repairs.

Key Responsibilities
  • Manage the service department team to ensure efficient and effective service delivery
  • Handle customer inquiries and resolve issues in a professional and timely manner
  • Oversee repairs and maintenance of equipment and vehicles
  • Develop and implement service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery
Requirements
  • Minimum 2 years of experience in a service management role in a technical environment within the transportation industry
  • Demonstrated knowledge of diesel truck, trailer, or heavy equipment mechanical knowledge
  • Proficient in basic computer skills and working knowledge of Microsoft Suite
  • Excellent communication and interpersonal skills
  • Team-oriented, self-motivated, proactive, positive outlook, goal-oriented, problem-solver, respectful
What We Offer
  • Competitive wage compensation
  • Bonus opportunity
  • A great working environment
  • Health, dental, and vision insurance
  • Retirement plan + employer 401(k) match
  • Employer-paid basic life and short-term disability
  • Paid time off + holidays
About Us

CSTK Inc- Velociti Inc is an award-winning company providing a complete line of refrigerated transportation products and services. We are committed to providing exceptional customer service and ensuring the highest level of satisfaction.



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