Automotive Service Consultant

2 weeks ago


Scranton, Pennsylvania, United States Tom Hesser Dealerships Full time
Position Overview

Tom Hesser Dealerships is in search of a dedicated individual to assume the role of Service Advisor within our thriving automotive service department. The successful candidate will possess a strong background in customer service, outstanding communication abilities, and exceptional organizational skills. While previous experience as a service advisor is advantageous, we are committed to training the right individual. Familiarity with dealership management software is a plus.

Role Summary: The Service Advisor serves as the primary point of contact for customers seeking service, responsible for coordinating service appointments and effectively communicating necessary repairs and services.

Work Schedule: Monday to Friday, with occasional Saturday shifts.

Compensation: Hourly pay commensurate with experience.

We provide:

  • Full-time employment opportunities
  • Comprehensive benefits package, including health insurance
  • Retirement savings plan
  • Supportive work environment
  • Paid time off for vacations and illness

Key Responsibilities:

  • Welcoming customers with professionalism and courtesy.
  • Managing appointment scheduling through various communication channels.
  • Creating detailed repair orders that outline customer concerns and necessary repairs.
  • Providing estimates for repair costs and timeframes.
  • Monitoring the status of repair orders and updating customers on progress.
  • Confirming warranty and service contract details, clarifying terms and exclusions.
  • Returning vehicles to customers, addressing inquiries, and explaining completed work and associated costs.
  • Enhancing job knowledge through continuous learning and engagement with manufacturer resources.
  • Handling warranty claims and administrative tasks as assigned by the Service Manager.


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