Automotive Service Consultant

1 week ago


Scranton, Pennsylvania, United States Tom Hesser Dealerships Full time
Position Overview

Tom Hesser Dealerships is on the lookout for a dedicated individual to take on the role of Service Advisor. This position is crucial in our thriving automotive service department. The ideal candidate should possess a strong background in customer service, exceptional communication abilities, and outstanding organizational skills. While prior experience as a service advisor is advantageous, we are committed to training the right individual. Familiarity with automotive management software is a plus.

Role Summary: The Service Advisor serves as the primary point of contact for customers in our service department, responsible for managing service appointments and effectively communicating necessary repairs and services.

Work Schedule: Standard working hours are Monday through Friday, with occasional Saturday shifts.

Compensation: Hourly wage commensurate with experience.

We provide:

  • Full-time employment opportunities
  • Comprehensive benefits package, including health insurance
  • Retirement savings plan
  • Supportive work environment
  • Paid time off for vacations and sick leave

Key Responsibilities:

  • Welcoming customers in a friendly and professional manner.
  • Coordinating service appointments via phone, text, or email using dealership management systems.
  • Creating repair orders by detailing customer concerns, diagnosing issues, and outlining necessary repairs while securing customer approvals.
  • Providing estimates for repair costs and timelines.
  • Monitoring the status of repair orders throughout the day and updating customers on any changes.
  • Confirming warranty and service contract coverage, clarifying terms and exclusions.
  • Handing over vehicles to customers, addressing any inquiries, and explaining completed work and associated costs.
  • Enhancing job knowledge through ongoing training and review of manufacturer materials.
  • Processing warranty claims and managing related documentation.
  • Performing various administrative tasks as assigned by the Service Manager.


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