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Service Manager

2 months ago

Scranton, Pennsylvania, United States CSTK Inc- Velociti Inc Full time
Job Summary

We are seeking a highly skilled Service Manager to lead our service department team at CSTK Inc. - Velociti Inc. The successful candidate will be responsible for overseeing the service department, handling customer service interactions, and ensuring timely and efficient repairs.

Key Responsibilities
  • Lead and manage the service department team to ensure excellent customer service and timely repairs.
  • Develop and implement service strategies to improve efficiency and customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Manage service reports and metrics to identify areas for improvement.
  • Ensure compliance with industry regulations and company policies.
Requirements
  • Minimum 2 years of experience in service management in a technical environment within the transportation industry.
  • Demonstrated knowledge of diesel truck, trailer, or heavy equipment mechanical knowledge.
  • Proficient in basic computer skills and working knowledge of Microsoft Suite.
  • Excellent communication, interpersonal, and leadership skills.
What We Offer
  • Competitive wage compensation.
  • Bonus opportunity.
  • A great working environment.
  • Health, dental, and vision insurance.
  • Retirement plan with employer 401(k) match.
  • Employer-paid basic life and short-term disability insurance.
  • Paid time off and holidays.
Equal Employment Opportunity

CSTK Inc. - Velociti Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment and encourage applications from qualified individuals with disabilities, females, minorities, and targeted veterans.