Customer Service Representative
6 days ago
The Retail Associate Manager plays a pivotal role in driving the success of our stores by leading and developing a high-performing team. This individual will work in partnership with the Store Manager to deliver exceptional customer experiences and drive sales growth.
Key Responsibilities:- Customer Experience: Ensure that every customer interaction is met with a passion for delivering outstanding service, resulting in customer loyalty and retention.
- Team Development: Foster a culture of excellence by orienting and grounding team members to a standard of exceptional customer service, ensuring they have the skills and knowledge to meet customer needs.
- Performance Management: Complete regular observations of team members' interactions with customers, providing feedback and coaching to drive improvement and meet performance expectations.
- Operational Excellence: Effectively manage customer wait times, maintain a high level of product knowledge, and ensure that visual displays and interactive devices are current and effective.
- Leadership: Lead by example, staying up-to-date on the latest products, services, and leadership best practices to remain an expert resource to the team.
- Store Environment: Assist in maintaining the quality of the overall store environment, adhering to national plan-o-gram standards, and ensuring that visual displays and devices are current and effective.
- Financial Performance: Deliver financial results based on key performance indicators, identify opportunities to manage and control store expenses, and manage discounting and credits.
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
- Competitive base pay, plus commissions
- Benefits for part-time and full-time employees
- Medical, dental, and vision benefits
- 401K Plan
- Generous paid time-off programs
- Phone service discounts
GP Mobile is a dynamic and growing company that values diversity, inclusion, and authenticity. We are committed to building a workplace where everyone can thrive and grow. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.
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