Customer Service Representative

6 days ago


Scranton, Pennsylvania, United States GP Mobile Full time
Job Overview

The Retail Associate Manager plays a pivotal role in driving the success of our stores by leading and developing a high-performing team. This individual will work in partnership with the Store Manager to deliver exceptional customer experiences and drive sales growth.

Key Responsibilities:
  • Customer Experience: Ensure that every customer interaction is met with a passion for delivering outstanding service, resulting in customer loyalty and retention.
  • Team Development: Foster a culture of excellence by orienting and grounding team members to a standard of exceptional customer service, ensuring they have the skills and knowledge to meet customer needs.
  • Performance Management: Complete regular observations of team members' interactions with customers, providing feedback and coaching to drive improvement and meet performance expectations.
  • Operational Excellence: Effectively manage customer wait times, maintain a high level of product knowledge, and ensure that visual displays and interactive devices are current and effective.
  • Leadership: Lead by example, staying up-to-date on the latest products, services, and leadership best practices to remain an expert resource to the team.
  • Store Environment: Assist in maintaining the quality of the overall store environment, adhering to national plan-o-gram standards, and ensuring that visual displays and devices are current and effective.
  • Financial Performance: Deliver financial results based on key performance indicators, identify opportunities to manage and control store expenses, and manage discounting and credits.
Requirements:
  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
What We Offer:
  • Competitive base pay, plus commissions
  • Benefits for part-time and full-time employees
  • Medical, dental, and vision benefits
  • 401K Plan
  • Generous paid time-off programs
  • Phone service discounts
About GP Mobile:

GP Mobile is a dynamic and growing company that values diversity, inclusion, and authenticity. We are committed to building a workplace where everyone can thrive and grow. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply.



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