Veteran Services Patient Coordinator

2 months ago


Boston, Massachusetts, United States Massachusetts General Hospital Full time

Position Title: Patient Services Coordinator II

Organization: Home Base, a collaborative initiative between the Red Sox Foundation and Massachusetts General Hospital, is focused on addressing the unseen challenges faced by Veterans, Service Members, Military Families, and Families of the Fallen through comprehensive clinical support, wellness initiatives, educational programs, and research efforts.

Role Overview: Reporting directly to the Practice Manager, the Patient Services Coordinator (PSC) is integral in delivering exceptional care and service to patients. This role encompasses enhancing the patient check-in experience and ensuring a welcoming atmosphere throughout their visit. The PSC serves as the initial point of contact, responsible for greeting patients, managing communications, scheduling appointments, and supporting various projects as required.

Commitment to Diversity: Home Base is dedicated to principles of anti-racism, diversity, equity, and inclusion. Applications from protected Veterans and individuals with disabilities are strongly encouraged.

Key Responsibilities:

  • Exhibit a friendly and compassionate demeanor towards all patients
  • Effectively manage incoming communications
  • Assist patients during the check-in process and respond to their inquiries
  • Oversee appointment scheduling while adhering to HIPAA regulations
  • Collaborate with the team and handle complex administrative duties
  • Demonstrate outstanding customer service and communication abilities
  • Exhibit problem-solving skills and manage challenging situations
  • Prior experience in a customer service capacity is preferred

Education and Experience Requirements:

  • Minimum of 2 years in a clinically-focused customer service role
  • High school diploma is mandatory

Work Environment:

  • Office/Ambulatory Care Setting, with potential for remote work

Equal Employment Opportunity Statement:

Massachusetts General Hospital is an Equal Opportunity Employer, valuing diverse skills, perspectives, and ideas. They encourage applications from protected veterans and individuals with disabilities.



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