Bilingual Patient Services Coordinator

2 weeks ago


Boston, Massachusetts, United States Complete Staffing Solutions Full time
Job Overview

Position: Patient Services Coordinator

Employment Type: Temp-to-Perm

Work Schedule: Monday to Friday, 8 AM – 5 PM

Qualifications:

  • Minimum of 1 year of administrative experience in a healthcare environment (patient services or related fields)
  • Fluency in both English and Spanish is essential
  • High school diploma or equivalent is required

Key Responsibilities:

  • Manage scheduling, cancellations, and rescheduling of patient appointments
  • Facilitate patient check-in and check-out processes, including follow-up visits
  • Oversee patient registration procedures
  • Collect, verify, and accurately enter demographic and insurance details
  • Handle incoming calls through a multiline phone system
  • Document telephone interactions and prescription refill requests clearly and route them appropriately
  • Utilize the Electronic Medical Record (Epic) system to access and document relevant patient information
  • Provide exceptional customer service by interacting in a professional, friendly, and welcoming manner while ensuring accurate information capture


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