Patient Engagement Coordinator, Sarcoma

1 week ago


Boston, Massachusetts, United States Dana-Farber Cancer Institute Full time
Position Overview

The Patient Engagement Coordinator (PEC) role is essential for managing all facets of new patient scheduling in alignment with departmental protocols.

The PEC is dedicated to delivering exceptional customer service to patients, their families, healthcare providers, and staff, adhering to the Dana-Farber Cancer Institute's Customer Service Standards.

This position collaborates with a team of healthcare professionals, including physicians, physician assistants, program nurses, and nurse practitioners, playing a vital role in the coordination of patient care.

As a leading institution in groundbreaking cancer research and patient care, Dana-Farber Cancer Institute is committed to its mission of combating cancer, HIV/AIDS, and related illnesses.

We aim to foster an inclusive, diverse, and equitable environment, providing compassionate and comprehensive care to patients from all backgrounds while developing programs to enhance public health, particularly for high-risk and underserved communities.

Our organization is at the forefront of innovative research that improves treatment outcomes, trains future physician-researchers, and collaborates with esteemed partners, including other hospitals affiliated with Harvard Medical School.

This position offers a hybrid work model, requiring three days on-site and two days remote each week. The initial training phase will be conducted entirely on-site for approximately 60 days.

Key Responsibilities

The PEC will provide administrative support and coordination for all aspects of patient care for both new and established patients.

Responsibilities include:

  • Scheduling appointments in accordance with guidelines that ensure continuity of care and effective communication.
  • Arranging necessary resources to enhance the patient experience, such as interpreter services.
  • Handling incoming calls for new and established patients, collecting detailed clinical information, and resolving issues or escalating them as needed.
  • Recognizing emergencies and responding appropriately using established procedures and critical thinking.
  • Providing program-specific information to callers and directing calls as necessary.
  • Coordinating patient visits and managing appointment changes, from single physician appointments to multiple provider visits.
  • Informing patients about insurance referral requirements and directing calls accordingly.
  • Assisting with paperwork related to clinical care, including insurance claims, disability forms, and medical equipment requests.
Qualifications

At Dana-Farber Cancer Institute, we strive to cultivate an innovative, caring, and inclusive atmosphere where every patient, family member, and staff member feels valued.

We are equally committed to diversifying our workforce, recognizing that cancer affects everyone, and we seek dedicated professionals from all backgrounds.

Preferred qualifications include:

  • A Bachelor's Degree in health administration or a related field.
  • A minimum of one year of relevant healthcare or customer service experience.
  • Excellent communication, organizational, and customer service skills.
  • Strong attention to detail and the ability to multitask and problem-solve effectively.
  • Proficient phone etiquette and PC skills.
  • Capability to work efficiently in a remote setting.
  • Familiarity with medical terminology is advantageous.

Dana-Farber Cancer Institute is an equal opportunity employer, affirming the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.



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