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Healthcare Professional
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Patient Services Coordinator
2 months ago
Work Schedule: 40 hours, with shifts between 7:30 AM and 5:30 PM.
Key Responsibilities- Handle incoming and outgoing service requests through phone and online platforms.
- Facilitate connections for new and current patients to hospital registration, medical offices, or other essential departments as needed.
- Serve as a communication bridge between patients and administrative staff to guarantee timely and appropriate appointment scheduling.
- Assist patients by offering insights related to primary care and specialized medical practices.
- Adhere to internal processes and departmental protocols for the effective management of inquiries.
- Record each service request for accurate tracking and analysis across the organization.
- Maintain patient availability by following a pre-established schedule.
- Meet all essential performance metrics regarding productivity, quality, and schedule compliance.
- Collaborate with team members to promote consistency and enhance operational processes.
- Build strong relationships with business partners and key stakeholders.
- Engage in projects and collaborative workgroups as required.