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Patient Services Coordinator

2 months ago


Boston, Massachusetts, United States Complete Staffing Solutions Full time
Job Overview

Work Schedule: 40 hours, with shifts between 7:30 AM and 5:30 PM.

Key Responsibilities
  • Handle incoming and outgoing service requests through phone and online platforms.
  • Facilitate connections for new and current patients to hospital registration, medical offices, or other essential departments as needed.
  • Serve as a communication bridge between patients and administrative staff to guarantee timely and appropriate appointment scheduling.
  • Assist patients by offering insights related to primary care and specialized medical practices.
  • Adhere to internal processes and departmental protocols for the effective management of inquiries.
  • Record each service request for accurate tracking and analysis across the organization.
  • Maintain patient availability by following a pre-established schedule.
  • Meet all essential performance metrics regarding productivity, quality, and schedule compliance.
  • Collaborate with team members to promote consistency and enhance operational processes.
  • Build strong relationships with business partners and key stakeholders.
  • Engage in projects and collaborative workgroups as required.