Insurance Customer Support Specialist

1 week ago


Albany, New York, United States Pearl Insurance Group, LLC Full time

Position: Customer Care Representative - Personal Lines

Job Category: None Requisition Number: CUSTO01826

Overview

Pearl Insurance Group, LLC is seeking a qualified Customer Service Representative for our Personal Lines division. This role is essential in assisting our clients with inquiries and resolving issues related to their Auto & Home insurance policies. You will engage with our clients through various communication channels including phone, mail, and email, ensuring they receive an exceptional customer experience.

Why Join Us?

  • We are an industry leader in Personal Lines insurance, collaborating with 15 different carriers.
  • Enjoy a close-knit team environment.
  • Assist clients with a range of policy coverage questions and payment processing.
  • Opportunity to earn quarterly incentives and gift cards.
  • Comprehensive benefits package.
  • Medical, Dental, and Vision coverage.
  • Health Savings Account with Company Contribution (up to $2600 annually).
  • Company-funded Short and Long Term Disability Insurance.
  • Company-paid Life Insurance and AD&D Insurance.
  • Generous Paid Time Off (18 days/year) and 9 Holidays.
  • Paid Volunteer Time Off.
  • 401(k) plan with Company Match.
  • Access to an Onsite Fitness Center.
  • Flexible Dress Code.

Qualifications

Education and Experience:

High school diploma or equivalent required.

Minimum of 2 years of experience in customer service and/or sales, preferably within the insurance sector; or a suitable combination of education and experience.

Preferred Certifications:

P & C License.

At Pearl Insurance, we value our employees as family. Join us in making a positive impact together.



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