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Bilingual Customer Support Specialist

2 months ago

Albany, New York, United States rubiko Full time

Position Overview:

We are seeking a dedicated Customer Support Specialist fluent in Bahasa to provide exceptional service to our clients in the iGaming sector. This role is fully remote, allowing you to work from any location.

Key Responsibilities:

  • Engage with customers through various communication channels, including email and live chat.
  • Assist clients with inquiries related to gaming, financial, and technical issues, ensuring a high level of support.
  • Guide users in navigating our platform and utilizing the diverse services and products available.
  • Collaborate effectively with team members to maintain a positive and productive work environment.
  • Report on customer interactions and market status to team leads and relevant stakeholders.

Qualifications:

  • Experience in the customer support field is advantageous.
  • Knowledge of the iGaming industry is not necessary, as comprehensive training will be provided.
  • Fluency in Bahasa, both written and verbal, is essential.
  • Strong communication skills and a collaborative spirit are required.
  • Ability to thrive under pressure and manage multiple online platforms.
  • Willingness to learn and adapt in a fast-paced environment.
  • Flexibility to work in established shifts, including weekends.

Benefits:

  • Remote work opportunities with a supportive allowance.
  • Access to an e-learning professional development program.
  • Memberships for sports and wellness activities.
  • Competitive salary structure with fixed pay, commissions, and bonuses.
  • Assistance with relocation processes for those moving to Spain.

Industry: Gambling & Casinos

Employment Type: Full-time

Job Functions: Customer Service

Wellness Initiatives: We prioritize the well-being of our employees, offering a yearly wellness bonus to support personal health and fitness choices.

Relocation Support: For those interested in relocating, we provide a comprehensive package to ensure a smooth transition.