Healthcare Customer Support Specialist

2 weeks ago


Albany, New York, United States Dawson Full time
Job Overview

Position: Healthcare Customer Support Specialist

Compensation: $18.00 per hour

Contract Duration: 2-month Contract with Potential for Extension

Schedule: Monday-Friday, 8:00am-4:30pm

Location: New Albany, OH (onsite)

What We Offer:
  • Modernized office environment
  • Comfortable break area featuring snacks, coffee, and water
  • Weekly catered lunch
Key Responsibilities:
  • Conduct outbound communications to healthcare providers to secure patient records requested by health plans
    • Utilize a system link for calls rather than a traditional dialer
    • Follow a provided script to ensure accurate information gathering
    • Facilitate electronic transmission of charts from healthcare providers
  • Make approximately 50-60 outbound calls daily, each lasting around 5-8 minutes
  • Maintain precise records of confidential information
Ideal Candidate Profile:
  • Experience in customer service roles
  • Strong reliability with a focus on attendance
  • Ability to engage in conversation while accurately typing
  • Proficient in navigating technological systems

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