Healthcare Customer Support Specialist
2 weeks ago
Position: Healthcare Customer Support Specialist
Compensation: $18.00 per hour
Contract Duration: 2-month Contract with Potential for Extension
Schedule: Monday-Friday, 8:00am-4:30pm
Location: New Albany, OH (onsite)
What We Offer:- Modernized office environment
- Comfortable break area featuring snacks, coffee, and water
- Weekly catered lunch
- Conduct outbound communications to healthcare providers to secure patient records requested by health plans
- Utilize a system link for calls rather than a traditional dialer
- Follow a provided script to ensure accurate information gathering
- Facilitate electronic transmission of charts from healthcare providers
- Make approximately 50-60 outbound calls daily, each lasting around 5-8 minutes
- Maintain precise records of confidential information
- Experience in customer service roles
- Strong reliability with a focus on attendance
- Ability to engage in conversation while accurately typing
- Proficient in navigating technological systems
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