IT Support Specialist

2 months ago


Albany, New York, United States Invision Technologies Full time
Job Summary

We are seeking a highly skilled and experienced IT Support Professional to join our team at Invision Technologies. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Provide technical support to clients via phone, email, and on-site visits, resolving hardware, software, and networking issues.
  • Problem-Solving: Analyze and resolve complex technical issues, using problem-solving strategies and practical knowledge.
  • Communication: Communicate effectively with clients and colleagues at all levels, both technical and non-technical.
  • Documentation: Maintain thorough documentation of client configurations and technical issues.
  • Process Improvement: Identify and implement automation and continuous process improvement opportunities.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-year computer and/or network support experience.
  • Skills: Advanced knowledge of computer systems, networking fundamentals, and cyber security.
  • Qualifications: Exceptional written and verbal communication skills, ability to learn and adapt quickly, and attention to detail.
Preferred Qualifications
  • Advanced Degree: Advanced level degree or certifications desired.
  • Certifications: Comptia A+, Network+, Security+, and Microsoft certifications.
  • Experience: Managed Service Provider experience, use of PSA/Ticketing system experience, and experience as a tier 1-2 IT Support Specialist.
Benefits
  • Healthcare: Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.
  • Life Insurance: Employer-provided life insurance at no cost to the employee.
  • Retirement Plan: 401k retirement plan with company matching contribution.
  • Mobile Phone Stipend: Monthly mobile phone stipend.
  • Time Off: Eighteen days of paid time off annually.
  • Salary: Salary commensurate with experience, range of $35,000 - $60,000.


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