Medicaid Support Specialist

3 days ago


Albany, New York, United States ALTA IT Services Full time
About the Role

We are seeking a highly skilled and detail-oriented Medicaid Support Specialist to join our team at ALTA IT Services. As a Medicaid Support Specialist, you will play a critical role in supporting a Fortune 100 company in the federal space.

Key Responsibilities
  • Takes and processes transactions by telephone, internet, and correspondence from customers and representatives.
  • Enters and maintains database records of customer profiles and prepares and maintains status reports.
  • Acts as liaison for customers, providing exceptional customer service and support.
  • Maintains knowledge of company products and customer service processes.
Requirements
  • Education: High School Diploma or GED.
  • Required Experience: 2+ years of customer service experience.
  • Required Technical Skills: Strong Microsoft Office skills (Word, Excel, PowerPoint).
  • Required Skills and Abilities: Strong telephone and verbal communication skills, customer focus, adaptability to different personality types, ability to multi-task and manage time effectively.
What We Offer

As a Medicaid Support Specialist at ALTA IT Services, you will have the opportunity to work in a dynamic and fast-paced environment, supporting a leading company in the healthcare industry. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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