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Customer Service Specialist
2 months ago
Req ID: 94440
Supported Practice: American Dental Partners
Category: Business Assistant
Salary: $23.71 per hour
Role Summary:
Customer Service Specialist
(Dental Receptionist) - On Site, Full Time Position
(Monday - Friday 8:30am-5pm) +Salary range $18-$21 based upon experience + Benefits
American Dental Partners is a dynamic and fast-paced organization seeking a
Customer Service Specialist
to enhance our dedicated team.
Why Choose American Dental Partners?
We believe that exceptional patient care begins with a strong support team. As a
Customer Service Specialist
, you will thrive in an environment that prioritizes learning, teamwork, and patient satisfaction.
Key Responsibilities:
- Welcome and assist patients upon arrival, ensuring a positive first impression.
- Handle front office operations, including phone management, correspondence, and patient communications.
- Utilize dental software for patient scheduling and record management.
- Coordinate and confirm appointments for various providers.
- Process insurance claims and follow up on outstanding claims, verifying benefits and explaining coverage.
- Manage patient payments and accounts receivables.
- Discuss treatment plan fees and payment options with patients.
- Collaborate with providers and team members to implement best practices and optimize office efficiency.
- Comprehensive benefits package including health insurance, retirement plans, paid holidays, and PTO.
- Structured training and development opportunities to help you reach your full potential.
- Stability and growth potential within a leading organization with over 20 years of experience.
- Access to on-demand Daily Pay.
American Dental Partners is committed to serving the community with a unique approach to patient care.
- Be part of a collaborative team focused on communication and community engagement.
- Work in a modern practice equipped with advanced technology.
- Experience a welcoming and energetic team environment.
- Experience in a fast-paced, customer-focused environment.
- Strong communication and organizational skills.
- Familiarity with handling sensitive information in compliance with regulations.
- 1+ years of experience in a dental or medical setting.
- 1+ years of experience with insurance billing and accounts receivable.
- Proficiency in dental software systems.
- Ability to perform essential duties satisfactorily with or without reasonable accommodation.
- Prolonged periods of sitting and working on a computer.
- Must be able to lift up to 15 pounds occasionally.
- Availability for periodic training sessions.
As a leader in the dental support industry, American Dental Partners is dedicated to providing exceptional service to our supported practices. We are committed to fostering a diverse and inclusive workplace that values all employees and applicants, ensuring equal opportunity in employment.