Customer Service Specialist
2 weeks ago
Req ID: 94440
Supported Practice: American Dental Partners
Category: Business Assistant
Salary: $23.71 per hour
Role Summary:
Customer Service Specialist
(Dental Receptionist) - On Site, Full Time Position
(Monday - Friday 8:30am-5pm) +Salary range $18-$21 based upon experience + Benefits
American Dental Partners is a dynamic and fast-paced organization seeking a
Customer Service Specialist
to enhance our dedicated team.
Why Choose American Dental Partners?
At American Dental Partners, we understand that exceptional patient care begins with a strong support team. As a
Customer Service Specialist
, you will be part of an environment that prioritizes learning, teamwork, and patient satisfaction.
In your role, you will collaborate with colleagues to ensure that our patients receive the highest level of service and care.
Key Responsibilities
- Welcome and assist patients upon arrival to create a positive first impression.
- Handle front office responsibilities, including answering calls, managing correspondence, and liaising with patients and insurance providers.
- Utilize dental software for scheduling and maintaining patient records.
- Coordinate and confirm appointments for various providers.
- Process insurance claims and follow up on outstanding issues, verifying benefits and explaining coverage.
- Record patient payments and manage accounts receivable.
- Discuss treatment plans and payment options with patients.
- Collaborate with providers and staff to implement effective systems that enhance office efficiency.
- Comprehensive benefits package including health insurance, retirement plans, paid holidays, and PTO.
- Extensive training and development opportunities to help you reach your full potential.
- Stability with a company that has over 20 years of industry-leading experience and offers significant growth opportunities.
- Access to on-demand Daily Pay.
American Dental Partners is committed to serving the unique needs of the communities we operate in.
- Be part of a collaborative team that values communication and community engagement.
- Work in a modern practice equipped with advanced technology.
- Experience a supportive and energetic workplace culture.
- Experience in a fast-paced, customer-focused environment.
- Strong communication and organizational skills.
- Compliance with HIPAA regulations and the protection of patient information.
- 1+ years of experience in a dental or medical office.
- 1+ years of experience with insurance billing and accounts receivable.
- Familiarity with dental software.
- Ability to perform essential job functions with or without reasonable accommodation.
- Prolonged periods of sitting and working on a computer.
- Ability to lift up to 15 pounds occasionally.
- Willingness to participate in periodic training sessions.
As a leading Dental Support Organization, American Dental Partners is dedicated to providing exceptional service to our supported doctors and their teams. We believe in fostering a diverse and inclusive workplace, ensuring equal opportunity for all employees and applicants.
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