Current jobs related to Product Support Specialist - Albany, New York - Viably LLC

  • Product Support Specialist

    3 weeks ago

    Albany, New York, United States Fujifilm Full time

    Job Title: Product Support SpecialistFujifilm Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment.Job Purpose:This position is responsible for maintaining excellent customer satisfaction by working directly with...

  • Product Support Specialist

    2 weeks ago

    Albany, New York, United States Viably LLC Full time

    Product Support RepresentativeAt Viably LLC, we're seeking a highly motivated and organized Product Support Representative to join our team of innovators and explorers. As a key member of our Sales and After Sales team, you will be responsible for developing, executing, managing, and reporting on ongoing sales and customer support efforts within your...

  • Product Support Specialist

    2 weeks ago

    Albany, New York, United States Viably LLC Full time

    Unlock Your Potential as a Product Support Representative at Viably LLCAre you a motivated and organized individual with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment where no two days are the same? If so, we encourage you to explore this exciting opportunity as a Product Support Representative at Viably...

  • Product Support Specialist

    1 month ago

    Albany, New York, United States Viably LLC Full time

    About the RoleWe are seeking a highly motivated and organized Product Support Representative to join our team at Viably LLC. As a key member of our Sales and After Sales team, you will be responsible for developing, executing, and managing ongoing sales and customer support efforts within your specific geographic area of responsibility.Key...

  • IT Production Support Specialist

    4 weeks ago

    Albany, New York, United States The Research Foundation for SUNY Full time

    Job Title: IT Production Support AnalystJoin The Research Foundation for SUNY as an IT Production Support Analyst and contribute to the success of our organization.Job Summary:We are seeking a highly skilled and detail-oriented IT Production Support Analyst to join our team. As an IT Production Support Analyst, you will be responsible for delivering daily...

  • IT Production Support Specialist

    3 weeks ago

    Albany, New York, United States The Research Foundation for SUNY Full time

    Job Title: IT Production Support AnalystJoin The Research Foundation for SUNY as an IT Production Support Analyst and contribute to the success of our organization.Job Summary:We are seeking a highly skilled IT Production Support Analyst to join our team. The successful candidate will be responsible for delivering daily production activities, creating and...

  • Administrative Support Specialist

    2 weeks ago

    Albany, New York, United States Business Support Services of Salem Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Business Support Services of Salem. As a key member of our operations team, you will provide administrative support to our court reporting services, ensuring the smooth execution of hearings and meetings.Key Responsibilities:Set up and operate...

  • IT Production Support Specialist

    2 weeks ago

    Albany, New York, United States The Research Foundation for SUNY Full time

    Job Title: IT Production Support AnalystJoin The Research Foundation for SUNY as an IT Production Support Analyst and contribute to the success of our organization.Job Summary:We are seeking a highly skilled IT Production Support Analyst to join our team. The successful candidate will be responsible for delivering daily production activities, creating and...

  • IT Production Support Specialist

    2 weeks ago

    Albany, New York, United States The Research Foundation for SUNY Full time

    Job Title: IT Production Support AnalystJob Summary:The IT Production Support Analyst will be responsible for delivering daily production activities and creating and implementing the nightly schedule for the Research Foundation's night operators. This role requires strong organizational skills, attention to detail, and excellent communication skills.Key...

  • Production Specialist I

    1 week ago

    Albany, New York, United States Spectrum Full time

    Unlock Your Potential as a Production Specialist ISpectrum News is seeking a highly skilled and motivated Production Specialist I to join our team. As a key member of our production team, you will be responsible for creating high-quality content that informs and inspires our audiences.Key Responsibilities:Collaborate with our production and content teams to...

  • Production Specialist I

    2 weeks ago

    Albany, New York, United States Charter Communications Full time

    Unlock Your Potential as a Production Specialist IAre you passionate about creating engaging content for television audiences? Do you have a keen eye for detail and a knack for working collaboratively with others? As a Production Specialist I at Charter Communications, you'll play a vital role in bringing our news and entertainment programs to life.Key...

  • Production Specialist I

    5 days ago

    Albany, New York, United States Charter Communications Full time

    Production Specialist I Job DescriptionSpectrum News is seeking a highly skilled Production Specialist I to join our team. As a key member of our production team, you will be responsible for creating high-quality content that informs and inspires our audiences.Key Responsibilities:Collaborate with Master Control Operators to create engaging contentWork...

  • Production Specialist I

    2 weeks ago

    Albany, New York, United States Charter Communications Full time

    Production Specialist I Job DescriptionWe are seeking a highly skilled and motivated Production Specialist I to join our team at Charter Communications. As a key member of our production team, you will be responsible for creating high-quality content that informs and inspires our audiences.Key Responsibilities:Collaborate with our production and content...

  • HVAC Technical Support Specialist

    1 month ago

    Albany, New York, United States Marcone HVAC Full time

    Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Marcone HVAC. As a Technical Support Specialist, you will be responsible for providing technical support to customers and employees, conducting product and employee training, and performing cross-functional tasks with other sales and...

  • Retail Product Specialist

    6 days ago

    Albany, New York, United States Skechers U.S.A. Full time

    About the Role:Skechers U.S.A. is seeking a skilled Retail Product Specialist to join our team. As a key member of our sales floor team, you will be responsible for creating an exceptional customer experience by engaging with customers, meeting their needs, and ensuring the sales floor is displayed to company standards.Key Responsibilities:• Engage...

  • Computer Support Specialist

    1 week ago

    Albany, New York, United States KNOWLEDGE BUILDERS Full time

    Job Title: Computer Support SpecialistJob Summary:Knowledge Builders is seeking a highly motivated and detail-oriented Computer Support Specialist to join our team. As a Computer Support Specialist, you will be responsible for providing analysis of data, creating and maintaining data dictionaries, running and maintaining data pipeline processes, mapping...

  • Product Development Specialist

    1 month ago

    Albany, New York, United States Wedgewood Pharmacy Full time

    Product Development SpecialistAt Wedgewood Pharmacy, we are committed to delivering high-quality compounded medications to our customers. We are seeking a highly skilled Product Development Specialist to join our team.Key Responsibilities:Collaborate with Operations to develop new formulations that meet the clinical needs of our customers.Create and manage...

  • IT Product Automation Specialist

    6 days ago

    Albany, New York, United States Experis Full time

    Job Title: IT Product Automation SpecialistAbout the Role:We are seeking an IT Product Automation Specialist to join our team at Experis. As an IT Product Automation Specialist, you will be responsible for managing, scheduling, and optimizing the execution of business processes, transactions, and workflows to increase efficiency, reduce manual intervention,...

  • Product Implementation Specialist

    6 days ago

    Albany, New York, United States Innova Solutions Full time

    Job Title: Benefits Product Implementation SpecialistAbout the Role:Innova Solutions is seeking a highly skilled Benefits Product Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for leading the regulatory implementations for NY State-Sponsored Programs and CMS Medicare lines of business.Key...

  • Computer Support Specialist

    2 weeks ago

    Albany, New York, United States Vanguard Temporaries, Inc. Full time

    Job Title: Computer Support SpecialistWe are seeking a skilled Computer Support Specialist to join our team at Vanguard Temporaries, Inc. in Albany, NY.Job Summary:The successful candidate will provide technical support and assistance to our staff, providers, and consumers. This includes analyzing data, creating and maintaining data dictionaries, running and...

Product Support Specialist

2 months ago

Albany, New York, United States Viably LLC Full time
About the Role

We are seeking a highly motivated and organized Product Support Specialist to join our team at Viably LLC. As a Product Support Specialist, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance on our products and services.

Key Responsibilities
  • Manage multi-state assignments and responsibilities for various products and customers.
  • Partner closely with the regional Director of Operations and other Sales and After Sales team members to maximize sales, support customer uptime, and promote market expansion.
  • Increase sales to end-users by emphasizing unique selling points and technical advantages over competitors.
  • Drive revenue opportunities for service and parts in the region through courtesy inspections and customer site visits.
  • Support all activities related to machine rentals, including rental check-in, check-out, start-up, and training.
  • Support all activities related to machine demonstrations in the geographic area of responsibility.
  • Visit every customer in person in the geographic area of responsibility at least once a quarter.
  • Provide first-line product and customer support as the primary liaison between Komptech and the customer, including technical troubleshooting support.
  • Work with customers to enable ongoing preventative maintenance inspections and equipment training.
  • Utilize Salesforce CRM and other software tools to streamline a repeatable sales process, enable accurate pipeline reporting, and improve customer support.
  • Supply ongoing technical information and advice on our product portfolio to customers.
  • Provide machine demonstrations, setups, and customer training on our equipment and components across applications to support customers and convert sales opportunities to closed-won transactions.
  • Consistently and effectively communicate customer needs, activities, opportunities, market needs, and other relevant information to the regional Director of Operations.
  • Support regional Sales and After Sales team members with weekly, monthly, and quarterly operational activities both internally and externally.
Critical Skills and Experience
  • Technical degree from a vocational college preferred, or an equivalent combination of education and experience. Electrical and mechanical experience and training are preferred.
  • Excellent communication skills in English, with the ability to confidently convey information to technically trained and non-technical customers. Spanish speaking is a plus.
  • Energetic, highly motivated and organized team player able to quickly form professional relationships.
  • High-level interpersonal skills to guide and negotiate with clients toward recommended product solutions.
  • Self-motivated, self-directed, and self-managed, with excellent organizational and time management skills and the ability to perform productively with minimal supervision.
  • Able to develop a thorough knowledge and understanding of the market applications of Komptech products.
  • Ability to research and absorb new, unfamiliar industry and product information and convert it verbally and visually into effective sales information or presentations that engage customers in our brand voice.
  • Professional presentation skills suited to effectively present Komptech solutions and product differentiation at various customer organizational levels.
  • Proficient with MS Office (Outlook, Excel, Word), iOS mobile devices, and other productivity software applications.
Physical Demand & Competencies
  • This position requires sitting, stooping, kneeling, pushing, climbing, moving, and reaching/working overhead.
  • Lifting, carrying, reaching, pushing, and/or pulling; climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant finger dexterity necessary.
  • Ability to lift 70 lbs.
  • Ability to operate a forklift safely.
  • Must be able to pass a pre-employment WorkSTEPS physical.
  • Requires passing a pre-employment background check and drug screen to the satisfaction of McClung-Logan Equipment Company.
  • This position is exposed to work near moving mechanical parts and moderate noise levels.
  • Must possess a clean MVR & valid Driver's License
  • This job requires the ability to obtain a DOT Medical Certification.
  • Requires working and driving outdoors in various climates/temperatures and the possibility of sitting for an extended period.
Benefits
  • 401K retirement savings plan with company matching.
  • Paid holidays
  • Health insurance coverage that includes medical, vision, and dental
  • Short and long-term disability coverage
  • Life insurance
  • Generous paid time off - 16 PTO days accrued in year one
  • Paid continuing career education and advancement opportunities.
  • Health and wellness program
  • Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA) options