Hospitality Operations Supervisor
1 week ago
As an Operations Manager at Santa Rosa Hampton Inn and Suites by Hilton Sonoma Wine Country, you will play a pivotal role in ensuring the smooth functioning of our hospitality services. We are seeking a committed professional who possesses a proactive mindset and a passion for delivering exceptional guest experiences.
What We Offer:
- Opportunities for career advancement
- Employee benefits and discounts
- Attractive salary packages
- Flexible scheduling options
- Comprehensive health benefits (medical, vision, dental, 401k, Profit Sharing)
- Daily pay availability
- Paid time off
Key Responsibilities:
- Ensure adherence to operational standards and guidelines
- Facilitate monthly departmental meetings to communicate new initiatives
- Address and resolve guest and staff concerns promptly
- Delegate tasks to team members, monitor performance, and ensure compliance with policies
- Manage guest inquiries and uphold service excellence
- Assist with wage assessments and oversee recruitment processes
- Supervise housekeeping personnel and their activities
- Provide training and ensure quality standards are met
- Oversee inventory management and report maintenance needs
- Perform housekeeping duties as required
- Manage lost and found items
- Complete additional assigned responsibilities
Supervisory Responsibilities:
You will directly oversee the front desk, housekeeping, laundry, and maintenance teams under the guidance of the General Manager. Your responsibilities will include recruitment, training, task assignment, performance evaluation, conflict resolution, and problem-solving.
Desired Skills and Qualifications:
- Minimum of 1 year of experience in Select Service or Extended Stay hotels preferred
- Experience with brand standards is advantageous
- Strong skills in inventory management, scheduling, and ordering
- Valid Driver's License required
- Flexible availability
- Associate's degree or equivalent experience preferred; relevant experience will also be considered
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