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Retail Operations Supervisor

2 months ago

Santa Rosa, California, United States Michaels Stores Full time

Retail Operations Supervisor

Join our dynamic team at Michaels Stores as a Retail Operations Supervisor. This role is essential in driving our mission to support creativity and innovation.

Key Responsibilities:

  • Oversee all facets of store management, ensuring compliance with Standard Operating Procedures (SOPs) and company policies.
  • Achieve sales and profit objectives while managing team performance against established KPIs.
  • Champion our customer service commitments and ensure a welcoming shopping environment.
  • Implement and manage loss prevention and safety initiatives to meet organizational goals.
  • Utilize company resources to set and communicate priorities, guiding team members effectively.
  • Recruit, train, and mentor team members, fostering a culture of growth and accountability.
  • Maintain a positive and respectful workplace, serving as a role model for others.
  • Act as Manager on Duty (MOD) as needed.
  • Ensure comprehensive understanding of all store departments and cross-train management staff.

Qualifications:

Previous experience in retail management is required. Candidates should be able to stand for extended periods, move throughout the store, and perform physical tasks such as lifting and reaching.

Work Environment:

This position is based in a public retail setting, supervising team members and providing excellent customer service. The work environment includes climate-controlled areas, with some tasks requiring outdoor work.

Equal Opportunity Employer:

Michaels Stores is committed to creating an inclusive environment for all team members. We encourage applicants from diverse backgrounds to apply.