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Hospitality Operations Supervisor

2 months ago

Santa Rosa, California, United States Santa Rosa Hampton Inn and Suites by Hilton Sonoma Wine Country Full time
Hospitality Operations Supervisor

Are you a passionate professional in the hospitality sector looking to advance your career? Santa Rosa Hampton Inn and Suites by Hilton Sonoma Wine Country is seeking skilled individuals to fill the role of Operations Manager.

We pride ourselves on fostering a supportive and professional atmosphere that promotes personal growth and job satisfaction. With numerous properties under our management and plans for future expansion, we offer extensive opportunities for career advancement.

WHAT WE OFFER:

  • Opportunities for career advancement
  • Employee discounts
  • Competitive salary packages
  • Flexible scheduling options
  • Comprehensive benefits (medical, vision, dental, 401k, Profit Sharing)
  • Daily Pay Option
  • Paid time off

ESSENTIAL QUALIFICATIONS:

To excel in this position, candidates must be able to perform all key responsibilities effectively. The qualifications listed below highlight the necessary skills and expertise. Reasonable accommodations will be made for individuals with disabilities.

PRIMARY RESPONSIBILITIES:

  • Ensure adherence to operational standards
  • Facilitate monthly departmental meetings to introduce new protocols
  • Address guest and employee concerns promptly
  • Delegate tasks to staff, monitor performance, and ensure compliance with policies
  • Manage guest inquiries and uphold hotel quality standards
  • Assist with wage surveys and oversee recruitment processes
  • Supervise housekeeping staff and their duties
  • Provide training and ensure compliance with quality benchmarks
  • Monitor inventory levels and report maintenance needs
  • Perform housekeeping duties as required
  • Manage lost and found items
  • Complete additional assigned tasks

SUPERVISORY RESPONSIBILITIES:

Directly oversee front desk, housekeeping, laundry, and maintenance teams as directed by the General Manager. Responsibilities include recruitment, training, task assignment, performance evaluation, conflict resolution, and problem-solving.

DESIRED SKILLS AND EXPERIENCE:

  • Minimum of 1 year experience in Select Service or Extended Stay properties preferred
  • Brand experience is advantageous
  • Proficient in inventory management, scheduling, and ordering
  • Valid Driver's License required
  • Open availability is essential
  • Associate's degree or equivalent experience preferred; relevant experience will also be considered