Front Office Coordinator

1 week ago


Vergennes, Vermont, United States PHP Agency Inc. Full time
Job Overview

Position Title: Front Office Coordinator

Company: PHP Agency Inc.

About PHP Agency Inc.: PHP Agency Inc. is a dynamic life insurance marketing organization, dedicated to transforming the insurance industry by enhancing its culture and diversity. Our mission is to establish the largest insurance sales and marketing enterprise globally.

The Front Office Coordinator will serve as the initial point of contact for clients and visitors, representing the company with professionalism and courtesy. This role demands exceptional communication skills and a positive demeanor, ensuring that all inquiries are addressed effectively and efficiently.

Key Responsibilities:

  • Answer incoming calls with a friendly and professional tone.
  • Welcome guests and maintain a welcoming atmosphere.
  • Research and resolve inquiries from clients and staff as needed.
  • Perform various administrative tasks, including:
    • Managing incoming and outgoing mail and packages.
    • Tracking vendor agreements and office maintenance requests.
    • Ordering office supplies and scheduling meeting rooms.
    • Preparing correspondence and managing guest access.
    • Responding to emails in a timely manner.
  • Foster strong relationships with team members, executives, and independent agents.
  • Assist in training colleagues on front desk operations.
  • Process essential transactions for agents, such as refunds and activations.
  • Propose improvements to processes and cost-saving initiatives.
  • Organize monthly events to enhance team morale and collaboration.

Qualifications:

  • Minimum of 1 year of experience in a receptionist or administrative role.
  • Highly organized and able to thrive in a fast-paced environment.
  • Strong attention to detail and ability to multitask.
  • Excellent verbal and written communication skills in English and Spanish.
  • Proficient in Microsoft Office Suite, including Outlook, Excel, and Word.
  • Typing speed of WPM.

PHP Agency Inc. is committed to providing a supportive and inclusive work environment, empowering individuals to achieve their professional goals while making a significant impact in the insurance sector.



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