Sales and Events Coordinator
7 days ago
About Oakstop
Oakstop is a social enterprise startup that utilizes commercial real estate as a platform for economic development and community empowerment. We provide workspace, meeting/event space, and creative space for entrepreneurs, artists, and communities of color.
Job Summary
We are seeking a highly motivated and organized Event Sales Representative to facilitate our various event needs across multiple event venues. The successful candidate will work closely with our Event Sales Manager and Bookings Team to ensure the success of corporate and cultural events.
Key Responsibilities
- Field incoming leads and schedule bookings
- Communicate follow-up activities to staff and execute sales strategies to acquire new customers or clients
- Be knowledgeable about Oakstop as a business and promote our available services and spaces to other guests and clients during events
- Provide superior customer service to internal and external customers at all times
- Regularly check on guests to ensure their full comfort and satisfaction
- Decrease lead response time and improve rates of retention using protocols
- Provide functional, seamless, and efficient bookings operations by leveraging documentation to facilitate clear communication and close attention to all of the details and logistics for each confirmed event and/or meeting
- Increase productivity and production quality of Oakstop events by anticipating client needs
- Create positive experiences that encourage customers to choose Oakstop for their next event
Requirements
- 1+ years of proven experience working in client relationship, event planning, event management, or general customer service positions
- Comfortable meeting a broad range of people and being a proactive team player in a fast-paced environment
- Personal relationship with Oakland is appreciated, as our work is deeply rooted in the community
- High School Diploma or equivalent required; bachelor's degree is a plus
- Must be able to work a flexible schedule including evenings, weekends, and weekday business hours
- Able to engage an existing personal or professional network around Oakstop's offerings
- Must have friendly disposition and be comfortable interacting with customers of all kinds
- Experience with conflict resolution strategies and an ability to diffuse client frustration
- Excellent communication skills; in-person, over the phone, and via formal emails
- Computer savvy and an ability to seamlessly navigate email, Google Docs, and calendaring platforms
- Familiar with audio/visual equipment (projectors, audio mixers/cables, microphones) preferred
- Ability to lift 50 pounds
- Ability to travel between downtown Oakland locations
- Ability to work in a variety of environments including but not limited to heights, elevators, darkened corridors, around crowds, loud noise, flashing lights, etc.
Preferred Qualifications
- Relationship with Oakland and the Oakland community
- Background in arts, digital media, or other creative professions
- Fluent in multiple languages
- Experience with music, theater, or performance environments
- Experience with social enterprises and small startups
- Experience with standard sales software, including Liquidspace, Tripleseat, and Peerspace
What We Offer
- Medical/Dental/Vision Insurance
- Generous Vacation and Holiday policy
- 50% Employee Discount on Meeting/Event Space
- Fun community events, concerts, art exhibits, and team building activities
How to Apply
Please submit your application through the provided channel. We welcome applicants from all backgrounds.
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