Technical Support Engineer

2 weeks ago

Livonia, Michigan, United States Hirose Electric USA Full time

POSITION OVERVIEW
The ideal candidate will be situated in the Livonia, MI vicinity. The primary duty of this role is to deliver technical assistance and to prepare and showcase product demonstrations alongside the US Sales team and clients. This position involves coordinating and addressing technical inquiries in collaboration with both Japanese and US Engineering teams. The role will report to the Automotive Sales Manager.

KEY RESPONSIBILITIES

  • Act as the main advanced technical resource for the Sales team and Hirose clients.
  • Engage directly with clients for all application support inquiries, performance specifications, data requests, and new product development initiatives.
  • Enhance the Sales team's technical influence within significant customer accounts.
  • Comprehend customer technology trends and summarize and disseminate those insights.
  • Analyze customer applications and competitor products through teardown assessments and measurements, and compile reports.
  • Assist in Technology and Product demonstrations as requested by the Sales team.
  • Possess knowledge of and maintain electrical equipment.
  • Establish relationships with cable and harness manufacturers.
  • Support sales promotion efforts, including participation in exhibitions and creation of sales materials.

COMMUNICATION AND INTERACTION

  • Demonstrate excellent verbal and written communication skills with all departments and clients.
  • Exhibit strong presentation capabilities for both internal and client meetings.
  • Maintain a proactive, innovative approach with a sense of urgency in addressing client requests.

QUALIFICATIONS

  • Bachelor's degree in Electrical or Mechanical Engineering or equivalent experience is required.
  • A minimum of five years of relevant experience is preferred.
  • Exceptional communication, presence, and presentation skills for collaboration with internal teams, external partners, and clients.
  • Strong organizational skills and the ability to lead projects effectively.
  • Proficient in computer applications including Word, Excel, Outlook, and PowerPoint.
  • Familiarity with CRM software is advantageous but not mandatory.
  • Possess a positive demeanor, proactive mindset, and strong work ethic as a team player.
  • Experience working across cultures, particularly with Japanese companies, is a plus.
  • Ability to collaborate with Hirose Japan Sales and Engineering teams as needed.
  • Self-driven with a positive attitude and high energy levels.
  • A solid engineering aptitude with the capability to convey technical solutions, along with comprehensive knowledge of all Hirose product lines, is essential for addressing and resolving client-related issues. The individual may need to acquire knowledge in SI relevant to assigned tasks.
  • Willingness to travel up to 30% of the time to various customer R&D locations, which may include international travel.
  • Must have authorization to work in the US without the need for visa sponsorship.

WORK ENVIRONMENT

  • The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • When not conducting business externally, the employee is expected to adhere to standard business hours and report to the Hirose USA office.

Hirose Electric USA, Inc. reserves the right to modify or change the essential and supplemental responsibilities of this position as necessary. This job description does not constitute a written or implied employment contract.



Compensation details: Yearly Salary



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