Current jobs related to Technical Support Specialist - Livonia, Michigan - AMI Strategies, Inc.

  • Automotive Technical Support Specialist

    2 weeks ago

    Livonia, Michigan, United States Questar Full time

    Job Title: Automotive Technical Support SpecialistQuestar is seeking a highly motivated Automotive Technical Support Specialist to join our Technical Support Team.As an experienced Technical Support Lead, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical assistance for our software and hardware products.You will...

  • CRM Support Specialist

    2 weeks ago

    Livonia, Michigan, United States Alta Equipment Group Full time

    Job Title: CRM Support SpecialistAlta Equipment Group is seeking a highly skilled CRM Support Specialist to join our team. As a CRM Support Specialist, you will be responsible for providing technical support and assistance to our CRM users, ensuring that they have the necessary tools and resources to perform their jobs effectively.Key...

  • IT Support Specialist

    4 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Trinity Health. As a key member of our IT department, you will provide technical support and assistance to our customers, ensuring they receive the highest level of service and support.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, and...

  • Global Technical Support Manager

    4 weeks ago

    Livonia, Michigan, United States Questar Full time

    Job Title: Global Technical Support ManagerQuestar is seeking a highly motivated Global Technical Support Manager to join our Technical Support Team. As an experienced Technical Support Lead, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical assistance for our software and hardware products.Key...

  • CRM Senior Support Specialist

    2 weeks ago

    Livonia, Michigan, United States ALTA Equipment Group Full time

    Job Title:CRM Senior Support SpecialistDepartment:MarketingReports to:CRM System AdministratorJob Type:Full-Time (40 hours) / Hybrid ScheduleSalary Range:$55,000 - $65,000 based on experiencePosition Overview:The CRM Senior Support Specialist will be an integral part of the Marketing Department at Alta Equipment Group.Job Summary:Alta is seeking an...

  • CRM Senior Support Specialist

    2 weeks ago

    Livonia, Michigan, United States ALTA Equipment Group Full time

    About the RoleWe are seeking a highly skilled CRM Senior Support Specialist to join our Marketing Department at Alta Equipment Group. As a key member of our team, you will be responsible for providing technical and functional support for Microsoft Dynamics 365 Sales in both production and non-production environments.Key ResponsibilitiesManage configurations,...

  • IT Support Specialist

    1 month ago

    Livonia, Michigan, United States Felician Sisters of North America Full time

    Job Title: Information Technology Help Desk SupervisorAre you passionate about providing exceptional technical support and leadership to a dynamic team? Do you have a strong background in IT and a desire to make a meaningful impact in a nonprofit organization?We are seeking a highly skilled and experienced IT Help Desk Supervisor to join our team at the...

  • IT Support Specialist

    4 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented IT Help Desk Analyst to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our employees and stakeholders.Key ResponsibilitiesProvide timely and effective technical support to customers...

  • IT Support Specialist

    4 weeks ago

    Livonia, Michigan, United States OHM Advisors Full time

    OHM Advisors is seeking a skilled IT Support Technician to join our team. As a key member of our technology infrastructure, you will be responsible for providing technical support to our employees. Your expertise in computer software and hardware will be essential in ensuring the smooth operation of our systems. Key responsibilities include: * Providing...

  • Applications Support Specialist I Financial Services

    4 weeks ago

    Livonia, Michigan, United States Florida Realty Elite Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Applications Support Specialist I to join our Financial Services team. As a key member of our team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our financial systems.Key ResponsibilitiesProvide technical support to clients and...

  • Transportation Support Specialist

    6 days ago

    Livonia, Michigan, United States Wayne County Schools Employment Network Full time

    Job Title: Transportation Support SpecialistJob Summary: We are seeking a Transportation Support Specialist to join our team at Wayne County Schools Employment Network. As a Transportation Support Specialist, you will play a vital role in ensuring the safety and well-being of our students.Responsibilities:Assist students with boarding and exiting the busHelp...

  • Imaging Support Specialist

    4 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Imaging Support Specialist Job DescriptionWe are seeking a highly skilled and detail-oriented Imaging Support Specialist to join our Radiology Support Department. As an Imaging Support Specialist, you will play a critical role in ensuring the smooth operation of our imaging services.Key Responsibilities:Process requisitions and scan documents into the...

  • Medical Support Specialist

    1 month ago

    Livonia, Michigan, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine donor eligibility to...

  • Imaging Support Specialist

    1 month ago

    Livonia, Michigan, United States Trinity Health Full time

    Imaging Support Specialist Job DescriptionWe are seeking a highly skilled and detail-oriented Imaging Support Specialist to join our Radiology team at Trinity Health. As an Imaging Support Specialist, you will play a critical role in ensuring the smooth operation of our imaging department.Key Responsibilities:Process requisitions and scan documents into the...

  • Operational Support Specialist

    6 days ago

    Livonia, Michigan, United States Belcan Full time

    Job Title: Operational Support SpecialistJob Summary:We are seeking an experienced Operational Support Specialist to join our team. In this role, you will be responsible for software deployment, inventory management, data ingest, vehicle start up and shut down, calibration, and general cleanliness of the vehicle.Key Responsibilities:Software deployment and...

  • IT Support Specialist

    4 weeks ago

    Livonia, Michigan, United States Felician Sisters of North America Full time

    Job Title: Information Technology Help Desk SupervisorWe are seeking a highly skilled and experienced IT Help Desk Supervisor to join our team at the Felician Sisters of North America. As a key member of our IT department, you will be responsible for supervising and managing the remote help desk team, ensuring timely and effective resolution of technical...

  • IT Desktop Support Specialist

    2 weeks ago

    Livonia, Michigan, United States Roush Enterprises Full time

    IT Desktop Technician I Job DescriptionWe're seeking a skilled IT Desktop Technician I to join our team at Roush Enterprises. As a key member of our IT department, you'll provide top-notch technical support to our employees and customers.Key Responsibilities:Provide Level 1 and Level 2 technical support via phone, email, and in-personInstall and configure...

  • Cybersecurity Support Specialist

    1 month ago

    Livonia, Michigan, United States STACK Cybersecurity Full time

    Job Title: IT Cybersecurity Support Technician - Tier 2STACK Cybersecurity is a full-service Managed Security Service Provider (MSSP) and an established Managed Services Provider (MSP). We provide ongoing support and management of customer network environments, workstations, and servers with a focus on Cybersecurity first solutions.Job Summary:We are seeking...

  • Technical Customer Service Representative

    6 days ago

    Livonia, Michigan, United States Veolia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Technical Customer Advisor to join our team at Veolia North America. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, ensuring timely and efficient fulfillment of customer needs, and delivering service in the least complex and...

  • Game Support Specialist

    3 weeks ago

    Livonia, Michigan, United States Dave & Busters Full time

    Dave & Busters Job SummaryAs a Support Technician at Dave & Busters, you will be responsible for the repair and maintenance of the building, including games, simulators, and technical equipment. Your goal will be to deliver an unparalleled Guest experience through the best combination of food, drinks, and games.Key ResponsibilitiesPerform routine maintenance...

Technical Support Specialist

2 months ago

Livonia, Michigan, United States AMI Strategies, Inc. Full time
Job Overview

Position: Help Desk Specialist (2nd shift, 11:30am-8pm)

Classification: Non-Exempt

Role Summary:

The Help Desk Specialist is responsible for establishing and maintaining the expertise required for handling inbound calls designated for Tier 2 support.

Key Responsibilities:

I. Knowledge Maintenance:

  • Understand mobile carrier processes and policies, including contract terms and upgrade eligibility.
  • Possess advanced knowledge of call handling, messaging, and web browsing on major platforms—iOS and Android.
  • Navigate carrier websites proficiently to enhance operational efficiency.
  • Comprehend carrier plans and associated costs.
  • Understand warranty replacement restrictions and processing requirements.
  • Activate devices effectively.
  • Handle 30-day exchange procedures appropriately.

II. Email Activations and Troubleshooting:

  • Facilitate users in making and receiving calls, texts, and data services.
  • Perform power cycles, soft reboots, and device wipes as necessary.
  • Engage with carriers for network-related troubleshooting.
  • Maintain knowledge of aircards and MiFi devices.
  • Stay updated on the latest devices and technological advancements.
  • Guide users through various Mobile Device Management (MDM) platforms for email activations.
  • Ensure proficiency in MDM platforms.

III. Workflow and Ticket Management:

  • Oversee the information provided in the knowledgebase.
  • Review updates and changes in the wiki daily.
  • Understand and comply with the policies and procedures of supported clients.
  • Respond to emails promptly.
  • Follow through on user issues or escalate them through appropriate channels.
  • Exhibit proficiency in all necessary ticketing systems.
  • Create detailed and comprehensive tickets in accordance with expectations.
Qualifications:

Essential Skills and Experience:

  • Proficient in MS Office Suite (Excel, Word, and Office).
  • Strong attention to detail.
  • Task-oriented and schedule-driven.
  • Ability to collaborate effectively within a team.
  • Capable of communicating with both technical and non-technical audiences.
  • Experience with iOS and Android devices and their support.
  • Adept at multitasking and transitioning between various communication channels efficiently.
  • Prior experience in help desk or customer service roles.