Cybersecurity Technical Support Specialist

2 weeks ago

Livonia, Michigan, United States STACK Cybersecurity Full time

Position: IT Cybersecurity Support Technician - Tier 2

Company Overview:

STACK Cybersecurity operates as a comprehensive Managed Security Service Provider (MSSP) and Managed Services Provider (MSP). Our firm specializes in IT consulting, focusing on the continuous support and management of client network environments, workstations, and servers, with a primary emphasis on cybersecurity solutions.

Role Overview:

We are in search of skilled Cybersecurity and Technical Support professionals for a full-time role as an IT Cybersecurity Support Technician - Tier 2. The Tier 2 Technician is tasked with delivering technical assistance across desktop and network settings, encompassing workstations, servers, printers, networks, and vendor-specific hardware and software. This role necessitates regular interaction with clients and thorough documentation of support efforts.

Key Responsibilities:

  • Provide IT support for common technical challenges associated with Microsoft's core business applications (e.g., MS Office, Word, Excel, Outlook).
  • Assist with backup solutions and processes.
  • Deliver technical support at the network level, including WAN and LAN connectivity, firewalls, and security measures.
  • Support applications through installation, configuration, migration, and troubleshooting of both standard and third-party business applications.
  • Address malware, spam, and antivirus issues on desktops, and remediate cybersecurity concerns as necessary.

Communication Skills:

  • Exhibit strong communication abilities when engaging with external clients, vendors, and internal teams.
  • Effectively articulate complex security concepts.

Monitoring and Investigation:

  • Monitor and analyze event logs for suspicious activities.
  • Identify potential security incidents and respond promptly.

Threat Analysis:

  • Conduct assessments of threats and vulnerabilities to evaluate risks.
  • Recommend mitigation strategies based on analysis.

Incident Management:

  • Investigate, document, and report any information security issues.
  • Collaborate with relevant teams to effectively address incidents.

Cyber Threat Awareness:

  • Maintain familiarity with prevalent cyber threats, including malware, phishing, DDoS attacks, and more.
  • Stay informed about the evolving threat landscape.

Technical Proficiency:

  • Utilize and understand Security Information and Event Management (SIEM) solutions.
  • Leverage SIEM data for threat detection and incident response.
  • Familiarity with cybersecurity tools such as EDR, MXDR, SASE, IDS, and vulnerability scanners.

Problem-Solving Skills:

  • Demonstrate effective problem-solving abilities, even under pressure.
  • Prioritize and address security incidents promptly.

Effective Communication:

  • Present security findings and recommendations to senior management.
  • Exhibit excellent written and verbal communication skills.

Attention to Detail:

  • Maintain strong attention to detail when analyzing security data.
  • Organize findings and create comprehensive reports.

Collaboration:

  • Work independently on security tasks while collaborating effectively within a team environment.

Required Experience:

  • 2+ years of experience configuring and troubleshooting enterprise firewalls.
  • 2+ years of experience with VMware and Hyper-V.
  • 2+ years of experience with enterprise backup solutions.
  • 2+ years of experience with IPSEC and SSL VPN.
  • 2+ years of experience with NAT and PAT.
  • 2+ years of experience in ransomware mitigation and device hardening.
  • Moderate understanding of certificates and Certificate Authorities.
  • Moderate understanding of subnetting and network addressing.
  • Ability to evaluate, size, and design servers and storage solutions.
  • Ability to identify and recommend hardware and software upgrade opportunities for clients.

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