Current jobs related to Technical Support Analyst - Livonia, Michigan - AMI Strategies, Inc.

  • Global Technical Support Manager

    4 weeks ago

    Livonia, Michigan, United States Questar Full time

    Job Title: Global Technical Support ManagerQuestar is seeking a highly motivated Global Technical Support Manager to join our Technical Support Team. As an experienced Technical Support Lead, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical assistance for our software and hardware products.Key...

  • Automotive Technical Support Specialist

    2 weeks ago

    Livonia, Michigan, United States Questar Full time

    Job Title: Automotive Technical Support SpecialistQuestar is seeking a highly motivated Automotive Technical Support Specialist to join our Technical Support Team.As an experienced Technical Support Lead, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical assistance for our software and hardware products.You will...

  • Data Analyst

    1 month ago

    Livonia, Michigan, United States Masco Full time

    Job Title: IT Data AnalystMasco Corporation is seeking a highly skilled IT Data Analyst to join our team. As a key member of our data analytics team, you will play a critical role in developing and implementing data strategies that drive business growth and improvement.Responsibilities:Collaborate with cross-functional teams to identify business needs and...

  • IT Support Specialist

    4 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented IT Help Desk Analyst to join our team at Trinity Health. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our employees and stakeholders.Key ResponsibilitiesProvide timely and effective technical support to customers...

  • Desktop Support Specialist

    4 weeks ago

    Livonia, Michigan, United States Randstad Full time

    Job SummaryWe are seeking a skilled Desktop Support Technician to join our team at Randstad. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems, desktops, and peripherals.Key ResponsibilitiesInstall, diagnose, repair, maintain, and upgrade organizational hardware and...

  • Cyber Security Analyst II

    5 days ago

    Livonia, Michigan, United States Roush Full time

    Cyber Security Analyst II Job DescriptionWe are seeking a highly skilled Cyber Security Analyst II to join our team at Roush. As a Cyber Security Analyst II, you will play a critical role in protecting our systems and data from cyber threats.Key Responsibilities:Monitor and analyze security alerts to identify potential threatsImplement and manage...

  • Cyber Security Analyst II

    1 month ago

    Livonia, Michigan, United States ROUSH Full time

    Cyber Security Analyst II Job DescriptionRoush is seeking a highly skilled Cyber Security Analyst II to join our team. As a Cyber Security Analyst II, you will play a critical role in protecting our systems and data from cyber threats.Key Responsibilities:Manage the SIEM solution and identify, triage, and remediate cyber security alertsLead MS-365 security &...

  • Cyber Security Analyst II

    2 weeks ago

    Livonia, Michigan, United States Roush Full time

    Cyber Security Analyst II Job DescriptionRoush is seeking a highly skilled Cyber Security Analyst II to protect our systems from cyber-attacks by monitoring and remedying threats. This role will also support the implementation and management of cyber security policies, data loss prevention, CASB, vulnerability assessments, incident management, and security...

  • Cyber Security Analyst II

    6 days ago

    Livonia, Michigan, United States Roush Full time

    We are seeking a highly skilled Cyber Security Analyst II to join our team at Roush. As a Cyber Security Analyst II, you will play a critical role in protecting our systems and data from cyber threats.Key Responsibilities:Manage the SIEM solution and identify, triage, and remediate cyber security alertsLead MS-365 security & compliance implementation by...

  • Data Analyst

    3 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job Title: Informatics AnalystTrinity Health is seeking a highly skilled Informatics Analyst to join our team. As an Informatics Analyst, you will play a critical role in supporting and executing strategies related to improving the reporting and analytic capabilities of our organization.Key Responsibilities:Facilitate detailed requirements gathering,...

  • Cyber Security Analyst II

    2 weeks ago

    Livonia, Michigan, United States Roush Full time

    About the RoleWe are seeking a highly skilled Cyber Security Analyst II to join our team at Roush. As a key member of our security team, you will be responsible for protecting our systems and data from cyber threats.Key ResponsibilitiesMonitor and analyze security alerts to identify and remediate potential threatsImplement and manage cybersecurity policies...

  • Data Analyst

    4 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled Data Analyst to join our team at Trinity Health. As a Data Analyst, you will play a critical role in supporting and executing strategies related to improving the reporting and analytic capabilities of our organization.Key ResponsibilitiesProvide analytical review of information focused primarily on improving...

  • Cyber Security Analyst II

    4 weeks ago

    Livonia, Michigan, United States Roush Full time

    About the RoleWe are seeking a highly skilled Cyber Security Analyst II to join our team at Roush. As a key member of our security team, you will play a critical role in protecting our systems and data from cyber threats.Key ResponsibilitiesManage and monitor our Security Information and Event Management (SIEM) system to identify and remediate security...

  • Infrastructure Analyst, Cisco Contact Center

    2 weeks ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryWe are seeking a highly skilled Infrastructure Analyst to join our team at Trinity Health. As a Cisco Contact Center Enterprise Support Specialist, you will be responsible for the administration and operations of our Cisco Contact Center Enterprise system.Key ResponsibilitiesProvide technical support and troubleshooting for Cisco Contact Center...

  • Informatics Analyst

    1 month ago

    Livonia, Michigan, United States Trinity Health Full time

    Job Title: THCE Informatics AnalystJob Summary:The THCE Informatics Analyst will play a critical role in supporting and executing strategies related to improving the reporting and analytic capabilities of Trinity Health Centralized Clinical Engineering (THCE) departments. This position will be responsible for facilitating detailed requirements gathering,...

  • Informatics Analyst

    1 month ago

    Livonia, Michigan, United States Trinity Health Full time

    Job Title: THCE Informatics AnalystJob Summary:The THCE Informatics Analyst will play a critical role in supporting and executing strategies related to improving the reporting and analytic capabilities of Trinity Health Centralized Clinical Engineering (THCE) departments. This position will be responsible for facilitating detailed requirements gathering,...

  • Informatics Analyst

    6 days ago

    Livonia, Michigan, United States Trinity Health Full time

    Job SummaryTrinity Health is seeking a highly skilled Informatics Analyst to join our team. As an Informatics Analyst, you will play a critical role in supporting and executing strategies related to improving the reporting and analytic capabilities of our organization. This includes facilitating detailed requirements gathering, report/dashboard testing,...

  • Senior Financial Analyst

    1 month ago

    Livonia, Michigan, United States Cabinetworks Group Full time

    About the RoleCabinetworks Group is seeking a highly skilled Sr. Financial Analyst to join our team. As a key member of our finance department, you will be responsible for providing financial information, tools, and analysis to support business decision-making.Key ResponsibilitiesConduct monthly reporting, forecasting, and annual business plan preparation...

  • Technical Consultant

    1 month ago

    Livonia, Michigan, United States WorkForce Software Full time

    About the RoleWe are seeking a highly skilled Technical Consultant to join our team at WorkForce Software. As a Technical Consultant, you will play a critical role in delivering our WorkForce Software Suite to customers, ensuring that their unique business challenges are met and exceeded.Your primary responsibility will be to configure our WorkForce Software...

  • Cyber Security Analyst II

    6 days ago

    Livonia, Michigan, United States Roush Full time

    We are seeking a highly skilled Cyber Security Analyst II to join our team at Roush. As a key member of our cybersecurity team, you will be responsible for monitoring our systems and identifying potential threats to protect our organization from cyber-attacks.The ideal candidate will have a strong background in cybersecurity, with experience in managing...

Technical Support Analyst

2 months ago

Livonia, Michigan, United States AMI Strategies, Inc. Full time
Job Overview

Position Title: Help Desk Specialist (2nd shift, 11:30am-8pm)

Classification: Non-Exempt

Role Summary:

The Help Desk Specialist is responsible for developing and sustaining the necessary wireless expertise to effectively manage inbound support requests designated for Tier 2 assistance.

Key Responsibilities:

I. Knowledge Maintenance:

  • Understand mobile carrier policies and procedures, including contract stipulations and upgrade eligibility.
  • Possess advanced skills in making and receiving calls, sending text messages, and browsing the web on major platforms such as iOS and Android.
  • Navigate carrier websites proficiently to enhance operational efficiency.
  • Have a comprehensive understanding of carrier plans and associated costs.
  • Recognize warranty replacement restrictions and processing requirements.
  • Activate devices as needed.
  • Facilitate 30-day exchange processes appropriately.

II. Email Activations and Troubleshooting:

  • Assist users in making and receiving calls, sending texts, and accessing data.
  • Perform device power cycles, soft resets, and complete wipes.
  • Collaborate with carriers for network-related troubleshooting.
  • Maintain knowledge of aircards and MiFi devices.
  • Stay informed about the latest devices and technological advancements.
  • Guide users through various Mobile Device Management (MDM) platforms for email activations.
  • Ensure proficiency in MDM platforms.

III. Workflow and Ticket Management:

  • Oversee the accuracy of information in the knowledgebase.
  • Review updates and changes in the wiki on a daily basis.
  • Understand and comply with the policies and procedures of supported clients.
  • Respond to emails promptly and manage daily workflow effectively.
  • Resolve user issues thoroughly or escalate as necessary.
  • Demonstrate proficiency in all relevant ticketing systems.
  • Create detailed and comprehensive tickets that meet established expectations.
Qualifications:

Essential Skills and Experience:

  • Proficient in Microsoft Office Suite (Excel, Word, and Office).
  • Strong attention to detail.
  • Ability to manage tasks and schedules effectively.
  • Collaborative team player.
  • Capable of communicating with both technical and non-technical audiences.
  • Experience supporting iOS and Android devices.
  • Adept at multitasking and efficiently switching between various communication channels.
  • Prior experience in help desk or customer service roles.