Accounts Payable Specialist/Helpdesk Coordinator

3 weeks ago


Santa Clara, California, United States Talent ACQ Full time
Job Overview

We are seeking a highly skilled Accounts Payable Help Desk Analyst to join our team at Talent ACQ.

This role is responsible for providing exceptional customer service to internal and external partners, resolving technical issues related to the AP system, and collaborating with cross-functional teams to ensure seamless integration with other systems and processes.

The ideal candidate will have a strong background in accounts payable operations, excellent analytical and communication skills, and a passion for process improvement.

Key Responsibilities:

  • Respond to inquiries and issues to provide first-line customer service for internal and external partners.
  • Perform root cause analysis and resolve technical problems related to the AP system and applications.
  • Escalate complex issues to the appropriate level of support or management.
  • Provide guidance and training to partners/users on the AP system and applications, including new features and enhancements.
  • Collaborate with other cross-functional teams to ensure alignment and integration of the AP system and applications with other systems and processes.

Requirements:

  • Bachelor's degree in computer science, information systems, accounting, or related field, or equivalent work experience.
  • At least 5 years of experience in providing technical support and troubleshooting for AP or related applications.
  • Strong knowledge of AP processes, policies, and best practices.
  • Excellent communication, customer service, and problem-solving skills.
  • Strong analytical skills, time management, and organizational skills.
  • Attention to detail and accuracy.
  • Proficient in using Microsoft Office applications.

What We're Looking For:

  • Real passion for continuous improvement of systems and processes.
  • Proven ability to work effectively in a fast-paced environment.
  • Experience with offshore resources is preferred.
  • Experience with SAP is preferred.


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