Accounts Payable Support Specialist

1 month ago


Santa Clara, California, United States TCWGlobal Full time

Accounts Payable Support Specialist

Contract to Hire Opportunity

Onsite, Santa Clara CA

$30-42/hr DOE

As a key member of our Corporate Office team in Santa Clara, CA, you will provide exceptional customer service and technical support to vendors and internal customers. Your primary focus will be on assisting the help desk team with problem resolution, process improvement, and ensuring the accuracy and completeness of inquiry tickets.

The ideal candidate has a strong background in accounts payable operations, analytical skills, and excellent communication skills. You will be responsible for:

  • Responding to inquiries and issues to provide first-line customer service.
  • Performing root cause analysis and resolving technical problems related to the AP system and applications.
  • Escalating complex issues to the appropriate level of support or management.
  • Providing guidance and training to partners/users on the AP system and applications.
  • Creating and maintaining user manuals, FAQs, and other documentation.
  • Participating in testing and validation of the AP system and applications.
  • Monitoring and reporting on the performance and availability of the AP system and applications.
  • Collaborating with cross-functional teams to ensure alignment and integration of the AP system and applications.

We are seeking a highly skilled and experienced professional with:

  • At least 5 years of experience in providing technical support and troubleshooting for AP.
  • Strong knowledge of Procure to Pay processes, policies, and best practices.
  • Strong experience with SAP.
  • Excellent communication, customer service, and problem-solving skills.
  • Strong analytical skills, time management, and organizational skills.
  • Attention to detail and accuracy.
  • Real passion for continuous improvement of systems and processes.
  • Experience with offshore resources is preferred.


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