Patient Support Specialist II

2 weeks ago

Lexington, Kentucky, United States University of Kentucky Full time

Position Overview
The University of Kentucky Health Connections is in search of a dedicated Staff Support Associate to ensure continuous access to healthcare services for patients and consumers.

Key Responsibilities
The selected candidate will be responsible for:

  • Promptly addressing all incoming calls and web inquiries.
  • Providing essential physician information for patient referrals.
  • Routing calls to the appropriate clinics and departments.
  • Accurately collecting and entering data into the database with utmost precision.
  • Responding to emails from the medical website and managing all web requests.
  • Handling rollover calls efficiently.

This role demands exceptional customer service abilities, meticulous attention to detail, and strong decision-making and communication skills.

Qualifications
The ideal candidate will possess:

  • A solid background in medical terminology.
  • Outstanding organizational and communication skills, both written and verbal.
  • A collaborative spirit, thriving in a supportive team environment.
  • Proficient computer skills and above-average customer service expertise.

Work Environment
The University of Kentucky is committed to fostering a diverse and inclusive workforce, promoting an atmosphere of openness and acceptance. We prioritize the well-being of our employees and strive to create a healthy workplace.

Commitment to Diversity
As an Equal Opportunity Employer, we strongly encourage individuals from all backgrounds, including veterans, those with disabilities, women, and minorities, to explore our employment opportunities.

Pre-Employment Requirements
Candidates offered a position may be required to undergo pre-employment screenings as mandated by the University of Kentucky Human Resources, which may include background checks and/or drug screenings.

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