IS Technical Support Specialist II
1 month ago
Posting Details
Job Title IS Technical Support Specialist II
Requisition Number RE46444
Working Title
Department Name 3L700:
ITS Customer Spt & Student Enablement
Work Location Lexington, KY
Grade Level 43
Salary Range $ /hour
Type of Position Staff
Position Time Status Full-Time
Required Education
BS
Click here for more information about equivalencies:
Required Related Experience
1 yr
Required License/Registration/Certification
None
Physical Requirements
The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 25 lbs; occasionally standing or traversing buildings with objects up to 15 lbs; regularly sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day.
Ability to travel to various locations on and off-campus for meetings.Shift
Variable (40 hrs/wk) with rotating on-call responsibilities. Overtime if required.
Job Summary
This position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service catalog.
Responsibilities include primary contact for customers to report incidents or make service requests.Skills / Knowledge / Abilities
MS Windows, MS Office 7 and higher, MAC OS 10; Excellent communication and technical skills, technical writing, collaboration; Computer security and identity management knowledge.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
CIS or Computer Science degree plus more than 4 years related experience preferred
Deadline to Apply 08/05/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.
We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.
In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.
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IS Technical Support Specialist II
1 month ago
Lexington, Kentucky, United States University of Kentucky Full timeJob TitleIS Technical Support Specialist IIRequisition NumberRE46444Working TitleDepartment Name3L700:ITS Customer Spt & Student EnablementWork LocationLexington, KYGrade Level43Salary Range$ /hourType of PositionStaffPosition Time Status Full-TimeRequired EducationBSClick here for more information about equivalencies:Required Related Experience1 yrRequired...
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