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Patient Support Specialist II

2 months ago

Lexington, Kentucky, United States University of Kentucky Full time

Position Overview
The University of Kentucky Health Connections is in search of a dedicated Staff Support Associate to ensure that consumers and patients have 24/7 access to UK HealthCare services.

Key Responsibilities
The role involves:

  • Promptly addressing all incoming calls and web inquiries.
  • Providing essential physician information for referrals.
  • Directing calls to the appropriate clinics and departments.
  • Accurately collecting and entering data into the database with utmost precision.
  • Responding to emails from the medical website and handling all UK HealthCare web requests.
  • Managing rollover calls efficiently.

This position demands strong customer service abilities, meticulous attention to detail, and effective decision-making and communication skills.

Qualifications
The ideal candidate will possess:

  • A solid background in medical terminology.
  • Exceptional organizational skills and outstanding written and verbal communication abilities.
  • A collaborative spirit, thriving in a supportive team environment.
  • Proficient computer skills and above-average customer service expertise.

Supervisory Responsibilities
No supervisory duties are associated with this position.

Preferred Experience
Experience in a hospital or medical setting is preferred.

Commitment to Diversity
The University of Kentucky is dedicated to fostering a diverse and inclusive workforce, ensuring that all students, faculty, and staff work in an environment characterized by openness and acceptance. We strive to cultivate a community where individuals from all backgrounds, identities, and perspectives feel secure and welcome.

Health and Safety Commitment
To maintain a safe and healthy environment for our students, employees, patients, and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

Equal Opportunity Employer
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Pre-Employment Screenings
Any candidate offered a position may be required to undergo pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screening.