IS Technical Support Specialist II

1 month ago


Lexington, Kentucky, United States University of Kentucky Full time
Job Title
IS Technical Support Specialist II

Requisition Number
RE46444

Working Title

Department Name
3L700:ITS Customer Spt & Student Enablement

Work Location
Lexington, KY

Grade Level
43

Salary Range
$ /hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

BS

Click here for more information about equivalencies:
Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements


The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 25 lbs; occasionally standing or traversing buildings with objects up to 15 lbs; regularly sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day.

Ability to travel to various locations on and off-campus for meetings.

Shift

Variable (40 hrs/wk) with rotating on-call responsibilities. Overtime if required.

Job Summary


This position acts as primary Information Technology Service Desk support for IT Services as listed in the ITS service catalog.

Responsibilities include primary contact for customers to report incidents or make service requests.

Skills / Knowledge / Abilities


MS Windows, MS Office 7 and higher, MAC OS 10; Excellent communication and technical skills, technical writing, collaboration; Computer security and identity management knowledge.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

CIS or Computer Science degree plus more than 4 years related experience preferred

Deadline to Apply
08/05/2024

University Community of Inclusion


The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.

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