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Patient Care Support Specialist
2 months ago
Liv Health is dedicated to health optimization, leveraging cutting-edge diagnostic testing to uncover the unique biochemical profiles of patients. Our approach focuses on creating personalized wellness plans rather than merely addressing symptoms. We believe in a tailored approach to healthcare, emphasizing that prevention is paramount. Our team crafts individualized protocols that encompass various aspects of well-being, including Mindset, Exercise, Sleep, Hormones, Nutrition, and Gut health. We pride ourselves on being data-driven, technology-enabled, and committed to personalized wellness.
Role Summary:
The Patient Care Support Specialist plays a crucial role in fulfilling Liv Health's mission by offering essential support to both the Concierges and patients, ensuring an outstanding patient experience.
Key Responsibilities:
- Assist patients and concierges by managing communications, generating reports for management, and aiding in the development of standard operating procedures.
- Oversee the company’s electronic messaging system, engaging directly with patients to address inquiries and provide updates regarding order statuses and patient profiles.
- Utilize communication platforms to share project updates with management and Concierges.
- Provide administrative assistance within the company’s electronic medical records system for patient documentation and orders.
- Facilitate laboratory orders as requested by physicians.
- Monitor patient orders and shipping statuses, offering updates as necessary.
- Submit prescription orders to pharmacies on behalf of healthcare providers.
- Record activities in patient charts accurately.
- Engage with patients through various communication channels.
- Generate regular reports on sales and order activities.
- Perform additional tasks as assigned.
Essential Skills and Qualifications:
- Prior experience in a customer service role is essential.
- Experience in a medical office setting is highly desirable.
- Proficient in multitasking and managing multiple projects concurrently.
- Demonstrates strong organizational skills and self-motivation.
