Application Support Lead

4 days ago

Chicago, Illinois, United States Rose International Full time
Job Summary

Rose International is seeking a highly skilled Application Support Lead to join our team. As a key member of our support team, you will be responsible for providing technical support and guidance to our clients.

Key Responsibilities
  • Lead production stability efforts by preventing production issues and improving production stability.
  • Track and manage incidents, changes, and problems for assigned applications.
  • Provide regular and high-quality updates to stakeholders on the progress of incidents, including SLA risks and breaches.
  • Identify measures to improve application stability and availability to improve support service delivery.
  • Develop expertise in assigned application domains and provide subject matter expertise.
  • Troubleshoot production issues through monitoring and log analysis.
  • Attend regular meetings with project and development teams to discuss production issues for prioritization, fixes, and release.
  • Engage in direct systems projects, including project planning, management status reporting, systems specifications, and implementation.
  • Ensure compliance with all audit requirements, including change control procedures and data security.
  • Manage and coordinate with onsite and offshore managed services providers and offshore NT partners to support applications and drive continuous improvement efforts.
  • Coordinate with various teams, including offshore staff, and raise support tickets for all issues, analyze root cause, and assist in efficient resolution of production issues.
  • Attend on-call, after office hours, including weekends, to support high and critical production issues.
  • Ability to work with vendors and support staff on support tickets and follow up regularly until resolution is found.
Requirements
  • 5-6+ years of application development/support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
  • Support experience with multi-channel applications (web, mobile, API, etc.).
  • Good to have past experience under DevOps or SRE role.
  • Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies.
  • Experience working on projects in an Agile/XP environment.
  • Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS, and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, Oracle PL/SQL.
  • Strong communication and interpersonal skills, along with a solid technical background, are essential as is the ability to multitask in a fast-paced environment.
  • Strong leadership and team player to work as part of a global support team, cross-training, and supporting multiple critical client-facing applications.
  • Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors, and clients.
Benefits

For information and details on employment benefits offered with this position, please visit our website. Should you have any questions or concerns, please contact our HR Department via our secure website.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status, or any other characteristic protected by law.

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