Application Support Analyst
2 weeks ago
Epitec
POSITION:
Application Support Specialist
JOB TYPE:
W2, contract position; potential for extension
JOB SUMMARY FOR APPLICATION SUPPORT SPECIALIST:
- The role involves collaborating with Application Development teams to implement business solutions through agile methodologies while managing production-related issues.
- Ideal candidates will demonstrate strong leadership and communication abilities, alongside a comprehensive understanding of contemporary cloud technologies, particularly within the financial sector. Availability for weekend and after-hours support may be necessary for critical incidents.
- Compensation Range: $70- $75/hour.
RESPONSIBILITIES FOR APPLICATION SUPPORT SPECIALIST:
- Oversee production stability initiatives to mitigate issues and enhance overall system reliability.
- Monitor and manage incidents, changes, and problems for designated applications.
- Provide consistent and high-quality updates to stakeholders regarding incident progress, including any risks or breaches of service level agreements.
- Identify strategies to enhance application stability and availability, thereby improving service delivery.
- Develop expertise in the assigned application domain to become a Subject Matter Expert.
- Diagnose production issues through effective monitoring and log analysis.
- Participate in regular meetings with Project and Development teams to prioritize and address production issues.
- Assist in managing direct systems projects, including planning, status reporting, specifications, and implementation.
- Ensure compliance with audit requirements, including change control and data security protocols.
- Coordinate with both onsite and offshore Managed Services providers to support applications and promote continuous improvement.
- Collaborate with various teams, including offshore personnel, to raise support tickets for issues, analyze root causes, and facilitate efficient resolutions.
- Be available for on-call support during after-hours and weekends for high-priority production issues.
- Work effectively with vendors and support staff on support tickets, ensuring regular follow-up until resolution is achieved.
REQUIRED EXPERIENCE FOR APPLICATION SUPPORT SPECIALIST:
- 5-6 years of experience in application development or support, utilizing modern technical frameworks and architectures, with a background in collaboration with external technology teams.
- Experience supporting multi-channel applications (web, mobile, API, etc.).
- Preferred experience in DevOps or Site Reliability Engineering roles.
- Familiarity with the Secure Software Development Lifecycle (SSDLC) and other methodologies.
- Experience working in Agile/XP project environments.
- Proficiency in technologies such as Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS, SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, and Oracle PL/SQL.
- Strong communication and interpersonal skills, coupled with a solid technical foundation, are essential. The ability to convey technical issues in layman's terms and translate business needs to technology teams is crucial.
- Demonstrated leadership and teamwork skills to function effectively within a global support team, providing cross-training and support for multiple critical client-facing applications.
- Experience collaborating effectively with diverse groups globally, including IT management, technology staff, business partners, consultants, vendors, and clients.
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