Senior Application Support Specialist

2 weeks ago


Chicago, Illinois, United States Rose International Full time

Position Overview:

We are seeking an experienced Application Support Lead to oversee the management and stabilization of critical applications within the financial services sector. The ideal candidate will possess a robust technical foundation and a minimum of 5-6 years of relevant experience.

Key Responsibilities:

  • Lead initiatives to enhance production stability and prevent issues.
  • Manage incidents, changes, and problems for designated applications.
  • Provide consistent updates to stakeholders regarding incident progress, including potential SLA risks.
  • Identify and implement strategies to boost application stability and availability.
  • Develop expertise in assigned application domains.
  • Troubleshoot production challenges through effective monitoring and log analysis.
  • Participate in regular meetings with project and development teams to prioritize and resolve production issues.
  • Assist in directing systems projects, including planning, status reporting, and implementation.
  • Ensure compliance with audit requirements, including change control and data security protocols.
  • Coordinate with onsite and offshore teams to support applications and drive continuous improvement.
  • Attend to on-call responsibilities, including after-hours and weekends, to address high-priority production issues.
  • Collaborate with vendors and support staff to resolve support tickets efficiently.

Required Skills and Experience:

  • 5-6 years of experience in application development or support, particularly with modern frameworks.
  • Experience with multi-channel applications (web, mobile, API).
  • Familiarity with DevOps or Site Reliability Engineering (SRE) practices is advantageous.
  • Understanding of Secure Software Development Lifecycle (SSDLC) methodologies.
  • Experience in Agile/XP project environments.
  • Proficiency in technologies such as Java, J2EE, Pivotal Cloud Foundry, and cloud computing platforms.
  • Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
  • Demonstrated leadership abilities and a collaborative approach to working within a global support team.

Benefits:

For detailed information regarding employment benefits associated with this position, please refer to our official resources.

Equal Opportunity Employer:

Rose International is committed to providing equal employment opportunities to all qualified applicants, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.



  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at Northwestern Memorial Healthcare. As an Application Support Specialist, you will play a critical role in ensuring the smooth operation of our applications and systems.Key ResponsibilitiesApplication MaintenanceMonitor and resolve issues with assigned applications...


  • Chicago, Illinois, United States EPITEC Full time

    Become an Application Support Specialist at EpitecPosition Type: Full-time, ContractCompensation: $50.00 per hourPerks:401(k) PlanDental CoverageHealth InsuranceOverview:Epitec is seeking an Application Support Specialist to enhance our client's operations.This position focuses on improving production reliability, managing incidents, and implementing...


  • Chicago, Illinois, United States Avance Consulting Full time

    Job OverviewWe are seeking a dedicated Application Support Specialist to manage and enhance our application support operations.Key Responsibilities:Engagement in Application Support: Collaborate on various application support initiatives to ensure seamless operations.Multi-Level Support: Provide L1, L2, and L3 support to address and resolve application...


  • Chicago, Illinois, United States SPECTRAFORCE Full time

    Position Title: Application Support SpecialistLocation: Chicago, IL (Onsite 3 days/week)Contract Duration: 6 Months (Potential for Extension)Role Overview:The Application Support Specialist will play a pivotal role in the Wealth Management sector, providing essential support to business operations, products, and clients. This position requires collaboration...


  • Chicago, Illinois, United States Markel Service Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Senior Underwriting Support Specialist to join our team at Markel Service Inc. As a key member of our underwriting team, you will play a critical role in supporting the underwriting process and ensuring the smooth operation of our business.Key ResponsibilitiesAct as a primary point of contact...


  • Chicago, Illinois, United States SPECTRAFORCE Full time

    Job Title: Application Support SpecialistLocation: Chicago, IL (Onsite 3 days/week)Duration: 6 Months (Potential for Extension)Job Overview:As a key member of the support organization within Wealth Management, you will play a crucial role in ensuring the stability and efficiency of our client's operations.Key Responsibilities:Lead initiatives to enhance...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Position OverviewThe IT Application Support Specialist embodies the mission, vision, and values of Northwestern Memorial Healthcare, adhering to the organization's ethical standards and compliance protocols.This role is pivotal in ensuring the functionality and integration of designated applications within the NMHC information technology framework....


  • Chicago, Illinois, United States BankTalent HQ Full time

    Senior Application Support LeaderBecome a vital part of our organization at BankTalent HQ, where our workforce is our greatest asset. We provide an attractive salary and benefits package, including retirement plans, health insurance, and ample paid time off.About UsAt BankTalent HQ, we serve as a financial institution for other banks and financial entities,...


  • Chicago, Illinois, United States SAFER FOUNDATION Full time

    Job OverviewThe Safer Foundation is dedicated to assisting individuals with arrest and conviction histories. We provide a comprehensive array of services, including case management, educational support, and advocacy, aimed at equipping individuals for successful employment and reintegration into society.Position Summary:The Senior Reentry Support Specialist...


  • Chicago, Illinois, United States RWE AG Full time

    Position Overview:We are seeking a dedicated and detail-oriented Senior Executive Support Specialist to join our dynamic team. This role is crucial in providing high-level administrative assistance to our Senior Leadership Team.Key Responsibilities:Independently organize and facilitate meetings, conferences, and events.Manage and coordinate the calendars of...


  • Chicago, Illinois, United States EPITEC Full time

    EpitecPOSITION:Application Support SpecialistJOB TYPE:W2, 5 month contract; possible extensionJOB SUMMARY FOR APPLICATION SUPPORT SPECIALIST:The role involves collaborating with Application Development teams to deliver business solutions through agile methodologies while managing production challenges.Ideal candidates will demonstrate strong leadership and...


  • Chicago, Illinois, United States EPITEC Full time

    EpitecPOSITION:Application Support SpecialistJOB TYPE:W2, contract position; potential for extensionJOB SUMMARY FOR APPLICATION SUPPORT SPECIALIST:The role involves collaborating with Application Development teams to implement business solutions through agile methodologies while managing production-related issues.Ideal candidates will demonstrate strong...


  • Chicago, Illinois, United States Dynex Technologies Full time

    About Dynex Technologies: Established over seven decades ago, DYNEX TECHNOLOGIES, Inc. stands as a premier designer and manufacturer of fully automated ELISA microplate workstations, laboratory instruments, and their associated consumables and accessories. Our dedicated team, comprising design and service engineers, applications scientists, marketing...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job OverviewAt Northwestern Memorial Healthcare, we prioritize every patient interaction, fostering a positive work environment that distinguishes us as a leader in the healthcare sector. As a vital member of our team, you will have the chance to contribute to our mission of enhancing healthcare quality, regardless of your role within the organization.We...


  • Chicago, Illinois, United States AIDS Foundation Chicago Full time

    Position Overview The Senior Specialist in Supportive Housing Services will oversee the supportive housing initiatives at the AIDS Foundation of Chicago (AFC), which are financed by the U.S. Department of Housing and Urban Development (HUD). This role encompasses the management of HUD's Housing Opportunities for People with AIDS (HOPWA) programs, as well as...


  • Chicago, Illinois, United States TalentFish Full time

    About the RoleTalentFish is seeking a highly skilled Financial Systems Expert to join our team. This is a direct hire role that requires occasional visits to our office located in a major metropolitan area.The Workday Finance Specialist will serve as an IT Subject Matter Expert (SME) across the Finance business domain with our premier client. They will be...


  • Chicago, Illinois, United States AIDS Foundation Chicago Full time

    Position Overview The Senior Specialist in Supportive Housing Services will oversee the supportive housing initiatives at the AIDS Foundation of Chicago (AFC) that are funded by the U.S. Department of Housing and Urban Development (HUD). This includes managing HUD's Housing Opportunities for People with AIDS (HOPWA) programs, as well as collaborating with...


  • Chicago, Illinois, United States The Judge Group Full time

    Position Overview: Our client is in search of an Application Support Specialist with a strong background in incident management.This role is a contract opportunity with a hybrid work arrangement.Key Responsibilities:Provide support for client-facing applications and address client concerns.Manage incidents using ServiceNow.Conduct troubleshooting and perform...


  • Chicago, Illinois, United States Markel Service Inc. Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Senior Underwriting Support Specialist to join our team at Markel Service Inc. As a key member of our underwriting team, you will play a critical role in supporting the underwriting process and ensuring the smooth operation of our business.Key ResponsibilitiesAct as a primary point of contact...


  • Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    Job SummaryThe Metropolitan Water Reclamation District of Greater Chicago is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop environments.Key ResponsibilitiesDeploy and install applications to desktop environments,...