Lead Software Application Engineer

2 weeks ago


Chicago, Illinois, United States 1872 Consulting Full time
Position: Lead Software Application Engineer
Location: Remote with Local Training Requirement

Overview: We are seeking skilled professionals to oversee the deployment, installation, testing, customization, and support of commercial software applications.
  • Software Deployment and Installation: You will be responsible for deploying on-premises applications to Windows Server and IIS environments.
  • Advanced Application Support: Provide escalated support for packaged software applications, collaborating with vendors to resolve complex issues that exceed help desk capabilities.
  • Customizations and Enhancements: Act as the primary liaison between business users and vendors, facilitating software customizations and enhancements, and ensuring successful deployment of these changes.
  • Integration Efforts: Lead initiatives to integrate software with other applications as requested by the business, working closely with vendors and internal teams.
  • Application Testing: Conduct testing to ensure applications function correctly prior to deployment, without engaging in full automated QA Engineering.
Key Responsibilities:
  • Research and evaluate new applications and features, providing recommendations and implementation strategies based on comprehensive analysis.
  • Collaborate with technology teams to establish and maintain testing environments and define application test plans.
  • Assess, test, and integrate new software and upgrades, including server and storage configuration.
  • Perform installations and configurations for third-party business applications on web servers.
  • Define packaging requirements and prepare applications for production deployment using standard methodologies.
  • Resolve user issues escalated by the Service Desk, coordinating with vendors for technical support on complex problems.
  • Develop and maintain comprehensive application documentation, including configuration guides and knowledge base articles.
  • Stay informed on new technologies and trends relevant to assigned applications.
  • Provide after-hours on-call support as needed.
  • Engage in additional duties or special projects as required.
Desired Skills:
  • Minimum of 2 years of experience in Application Engineering, focusing on third-party packaged software.
  • Proficient in deploying applications to on-premises infrastructure, specifically with Windows Server and IIS.
  • Experience in escalated application support, including vendor collaboration for issue resolution.
  • Familiarity with SQL.
Preferred Qualifications:
  • Experience in application testing.
  • Knowledge of application integrations (XML, REST, Postman).
  • Experience in a Business Analyst role for software enhancements and customizations.
  • Proficiency in automating deployment processes using PowerShell.
  • Experience with reporting tools.


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