Lead Application Support Specialist
2 weeks ago
Overview: Insight Global is seeking an experienced Application Support Team Lead to oversee the operations of the Application Support Team. This pivotal role involves managing personnel and ensuring the seamless functionality of the organization's applications.
Key Responsibilities:
- Ensure the continuous availability of applications by providing around-the-clock support.
- Develop and implement standards and procedures to enhance team efficiency.
- Analyze workflows and establish priorities to meet operational goals.
- Set realistic deadlines and monitor team performance.
Qualifications:
- Minimum of 5 years of recent application support experience.
- At least 2 years of leadership experience in a large-scale enterprise setting.
- Proven experience managing a team of 5 or more Application Support analysts.
- Familiarity with AWS and Azure, particularly in transitioning from AWS to Azure.
- In-depth knowledge of Microsoft Windows platforms, client-server technology, and database systems, particularly MS SQL Server.
- Experience in establishing an ITIL foundation within an organization.
- Understanding of both Windows and Linux environments.
- Proficient in ticketing systems, with a preference for ServiceNow.
- Experience with O365 and MS Office applications, especially Outlook, Word, Excel, and Access.
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