Application Support Specialist
2 weeks ago
Job Title: Application Support Specialist
Location: Chicago, IL (Onsite 3 days/week)
Duration: 6 Months (Potential for Extension)
Job Overview:
As a key member of the support organization within Wealth Management, you will play a crucial role in ensuring the stability and efficiency of our client's operations.
Key Responsibilities:
- Lead initiatives to enhance production stability and prevent issues.
- Monitor and manage incidents, changes, and problems for designated applications.
- Provide timely and comprehensive updates to stakeholders regarding incident progress, including any risks to service level agreements.
- Identify and implement strategies to improve application stability and availability.
- Develop expertise in your assigned application domain.
- Troubleshoot production issues through effective monitoring and log analysis.
- Participate in regular meetings with project and development teams to prioritize and address production issues.
- Assist in project planning and management for systems projects.
- Ensure compliance with audit requirements, including change control and data security protocols.
- Coordinate with onsite and offshore service providers to support applications and drive continuous improvement.
- Collaborate with various teams to raise support tickets, analyze root causes, and facilitate efficient resolutions.
- Be available for on-call support, including weekends, for critical production issues.
- Work with vendors and support staff to manage support tickets until resolution.
Required Skills and Experience:
- 5-6 years of experience in application development or support, with a strong grasp of modern technical frameworks.
- Experience supporting multi-channel applications (web, mobile, API).
- Familiarity with DevOps or Site Reliability Engineering (SRE) practices is a plus.
- Understanding of the Secure Software Development Lifecycle (SSDLC) and related methodologies.
- Experience in Agile or XP project environments.
- Proficiency in technologies such as Java, J2EE, Cloud Computing, RESTful interfaces, and more.
- Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
- Demonstrated leadership and teamwork abilities within a global support framework.
- Experience collaborating effectively with diverse groups, including IT management, technology staff, and business partners.
About SPECTRAFORCE: Established in 2004, SPECTRAFORCE is a leading diversity-owned staffing firm in the US, known for its innovative talent acquisition platform and commitment to client service.
Benefits: SPECTRAFORCE offers a comprehensive benefits package, including health, dental, vision, and retirement plans, as well as paid sick leave as required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and values diversity in the workplace.
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