Sales Counter Specialist
2 weeks ago
A role at White Cap Supply Holdings, LLC offers more than just a job; it provides an opportunity to thrive in a dynamic and varied setting, engage with diverse individuals, and explore numerous career paths.
Our Commitment
The White Cap family is dedicated to Building Trust on Every Job. We achieve this by being exceptionally knowledgeable, fully capable, and consistently reliable, with our associates being the cornerstone of this commitment.
Job Responsibilities
- Assist with counter sales and deliver outstanding customer service.
- Address customer inquiries regarding accounts, products, pricing, and services, whether via phone or in person.
- Interact with both walk-in and phone customers to accurately assess their needs, respond to questions, and provide effective solutions.
- Process orders, quote prices, input orders into the system, and relay order details to customers. Pull orders as necessary.
- Communicate product features, advantages, and warranty information to customers.
- Exhibit knowledge of products and their applications, offering technical guidance, troubleshooting, and resolving customer issues.
- Identify opportunities for upselling by recognizing related products, add-on extensions, and informing customers about promotional offers.
- Ensure that merchandise displays are well-stocked and maintained.
- Perform additional duties as assigned.
Work Environment
- Comfortable indoor workspace with infrequent unpleasant conditions.
- Primarily sedentary role with frequent opportunities for movement. Occasional lifting of light items may be required.
- Overnight travel is typically less than 10% of the time.
Qualifications
- High School Diploma or GED is strongly preferred; specialized training or certification may be necessary.
- Generally, 2-5 years of relevant experience is required.
Preferred Skills
- Proven track record of delivering exceptional customer service.
- Experience with sales order software; familiarity with Oracle is advantageous.
- Knowledge of construction and industrial products.
If you are interested in contributing to the growth of America, consider exploring our available opportunities. We look forward to connecting with you.
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