Administrative Support Specialist
2 months ago
The Front Desk Coordinator at Jim Falk Chrysler Jeep Dodge Ram Fiat is essential in delivering outstanding customer service and acting as the initial point of contact for all visitors and clients.
This role involves managing incoming calls, warmly greeting and assisting guests, and performing various administrative duties to facilitate seamless operations within the dealership.
The Front Desk Coordinator will collaborate with team members to surpass customer expectations while maintaining the high standards and reputation of Jim Falk Chrysler Jeep Dodge Ram Fiat.
Compensation & Benefits:
This is a full-time, hourly position within the automotive sector. The compensation for this role is $18 per hour, with paychecks issued semimonthly. Additional benefits include health insurance, retirement plans, and employee discounts on vehicle purchases.
Key Responsibilities:
- Welcome and greet guests and customers as they arrive at the dealership
- Manage and route incoming phone calls to the correct departments or personnel
- Provide detailed information regarding dealership services and products
- Schedule appointments for both sales and service departments
- Assist with administrative tasks such as data entry, filing, and maintaining customer records
- Collect and distribute incoming mail and packages
- Ensure the reception area is tidy and well-organized at all times
- Address customer complaints and inquiries in a professional manner
- Work collaboratively with team members to ensure operational efficiency and customer satisfaction
- Follow company policies and procedures consistently
- Perform additional duties as assigned by management
Qualifications:
- High School Diploma or equivalent
- 1-2 years of prior experience in a receptionist or customer service role, preferably in the automotive industry
- Exceptional communication and interpersonal skills
- Strong organizational and multitasking capabilities
- Proficiency in Microsoft Office and familiarity with office equipment
- Professional appearance and demeanor
- Ability to thrive in a fast-paced and dynamic environment
- Flexible availability, including weekends and holidays
- Bilingual in English and Spanish is advantageous
EEOC Statement:
Jim Falk Chrysler Jeep Dodge Ram Fiat is an equal opportunity employer and values diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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