Sales Support Specialist
1 week ago
INSIDE SALES POSITION
This role involves working autonomously as well as collaboratively within a team to deliver exceptional service to both new and existing clients, aligning with the company's strategic objectives and sales targets. The position is under the direct supervision of the Branch Manager.
Key Responsibilities:
- Manage walk-in clients, respond to phone inquiries, schedule appointments, and address product-related questions.
- Analyze and interpret customer requirements based on specifications, material lists, and other relevant information.
- Generate precise quotes and clarify details regarding the products being quoted, including special order timelines and estimated delivery dates.
- Maintain ongoing communication with customers regarding quotes and confirmed orders.
- Conduct site visits and sales calls as necessary.
- Handle administrative tasks related to quoting, sales, shipping, receiving, and overall customer service.
- Ensure timely ordering of products and coordinate with Operations/Warehouse.
- Keep an updated weekly log of quotes and sales activities.
- Participate in product knowledge training sessions, both in-house and with external vendors.
- Exhibit a high level of professionalism, courtesy, and respect when interacting with customers, suppliers, and colleagues.
- Engage in special projects and tasks as assigned by management to enhance customer relations and boost sales.
- Carry out additional duties as required.
Qualifications and Skills:
- Experience with electrical materials is preferred.
- Ability to thrive in a fast-paced team environment with tight deadlines and manage substantial workloads.
- Strong organizational, time management, and communication abilities.
- Proficient in computer applications, especially spreadsheet software like Microsoft Excel and Google Sheets.
Compensation and Benefits:
- Competitive salary
- 401k retirement plan
- Paid vacation and sick leave
- 11 paid holidays annually
- Comprehensive medical, dental, drug, and vision coverage or a $150 medical waiver benefit.
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