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Customer Service Specialist

2 months ago


Kahului, Hawaii, United States HMSA Full time
Customer Experience

Deliver an outstanding customer-centric experience at HMSA Center. Ensure that interactions not only meet but exceed customer expectations. Communicate and embody HMSA's commitment to service excellence.

Relationship Building

Establish lasting connections with customers and members by becoming their trusted advisor, effectively fulfilling commitments.

Product Knowledge

Comprehend the complete range of products and services available.
Identify customer needs through careful analysis and propose tailored solutions that address specific issues and challenges.

Sales and Problem Resolution

Facilitate acceptance of proposed solutions and resolve customer inquiries while maximizing sales opportunities.

Customer Engagement

Utilize every interaction to advance customers along their health journey, aligning with HMSA's vision.

Educational Support

Conduct product comparisons to determine eligibility and identify optimal solutions, including benefits and features that cater to customer needs.
Effectively communicate and educate customers about these options.

Service Excellence

Create a welcoming environment for all inquiries related to healthcare and health insurance, ensuring clarity and understanding.

Resource Utilization

Leverage various tools to educate customers on effectively utilizing HMSA resources, including healthcare and cost information.

Industry Guidance

Provide clear guidance on changes within the healthcare sector and their implications for customers.

Sales and Service Goals

Support HMSA Center's overarching objectives in sales, service, membership, and customer satisfaction.

Product Understanding

Ensure customers are well-informed about their current products and benefits, and assist with any inquiries.

Facility Maintenance

Maintain a clean and professional environment within the HMSA Center, including restocking materials and refreshments.

Customer Interaction

Foster a warm atmosphere by greeting customers and addressing their concerns effectively.

Training and Development

Stay updated on training requirements and product knowledge to enhance service delivery.

Compliance and Standards

Adhere to operational and service standards, ensuring compliance with all relevant regulations.

Additional Responsibilities

Perform any other assigned duties as necessary.