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Customer Service Specialist
2 months ago
Deliver an outstanding customer-centric experience at HMSA Center. Ensure that interactions not only meet but exceed customer expectations. Communicate and embody HMSA's commitment to service excellence.
Relationship BuildingEstablish lasting connections with customers and members by becoming their trusted advisor, effectively fulfilling commitments.
Product KnowledgeComprehend the complete range of products and services available.
Identify customer needs through careful analysis and propose tailored solutions that address specific issues and challenges.
Facilitate acceptance of proposed solutions and resolve customer inquiries while maximizing sales opportunities.
Customer EngagementUtilize every interaction to advance customers along their health journey, aligning with HMSA's vision.
Educational SupportConduct product comparisons to determine eligibility and identify optimal solutions, including benefits and features that cater to customer needs.
Effectively communicate and educate customers about these options.
Create a welcoming environment for all inquiries related to healthcare and health insurance, ensuring clarity and understanding.
Resource UtilizationLeverage various tools to educate customers on effectively utilizing HMSA resources, including healthcare and cost information.
Industry GuidanceProvide clear guidance on changes within the healthcare sector and their implications for customers.
Sales and Service GoalsSupport HMSA Center's overarching objectives in sales, service, membership, and customer satisfaction.
Product UnderstandingEnsure customers are well-informed about their current products and benefits, and assist with any inquiries.
Facility MaintenanceMaintain a clean and professional environment within the HMSA Center, including restocking materials and refreshments.
Customer InteractionFoster a warm atmosphere by greeting customers and addressing their concerns effectively.
Training and DevelopmentStay updated on training requirements and product knowledge to enhance service delivery.
Compliance and StandardsAdhere to operational and service standards, ensuring compliance with all relevant regulations.
Additional ResponsibilitiesPerform any other assigned duties as necessary.