Customer Service Agent
4 weeks ago
Department:
Ground OperationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the ISLAND of Maui.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the customer service agent position at Kahului, Maui (OGG) within the last 12 months.***
Pay & Benefits:
Pay of $19.06 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you'll love:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwest's Customers at the ticket counter, baggage service office, and gate area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers' trip. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Check out what a day as a Customer Service Agent is like:
Additional details
- A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
- Learn more about becoming a Customer Service Agent and the FAQs: .
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
- Provides friendly service to and maintains positive relationships with all internal and external Customers
- Works in a cooperative spirit to ensure the success of our Company
- Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
- Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
- Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
- Completes forms and reports as required by the Company
- Writes irregularity and complaint reports as required
- Duties may vary due to the size and organization of the station
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
- Must be aware of hazardous situations and be able to handle emergencies as needed
- Must work under tight time constraints to accomplish quick turns of aircraft
- Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
- Must be able to perform all job functions within a limited space
- Must be able to effectively communicate verbally by telephone, face to face and on public address systems
- Must possess good written and oral skills
- Must be able to communicate information and instructions verbally or via radio equipment
Education
- No education requirement
Experience
- No experience requirement
Licensing/Certification
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
- Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
- Must maintain the ability to wear prescribed uniforms
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to work shift work and/or overtime
- Foreign language skills are desirable, but not required
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$19.06Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
08/22/2024
-
Airport Agent
7 days ago
Kahului, Hawaii, United States Envoy Air Inc. Full timeAbout the RoleEnvoy Air Inc. is seeking a highly motivated and detail-oriented Airport Agent to join our team. As an Airport Agent, you will play a critical role in ensuring the smooth operation of our airport facilities.Key ResponsibilitiesGuide and direct incoming and outgoing aircraft on the taxiway to ensure safe and on-time departures.Load, unload,...
-
Rapid Return Agent
1 day ago
Kahului, United States HiEmployment Full timeJob OverviewHiEmployment is seeking a skilled Rapid Return Agent to join our team. As a key member of our operations team, you will play a critical role in ensuring a seamless rental car return experience for our customers.Key ResponsibilitiesCustomer Service: Provide exceptional customer service by managing the rental car return process with a professional...
-
Insurance Account Representative
4 months ago
Kahului, United States Paul Macdonald - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
-
Insurance Account Position
4 months ago
Kahului, United States Paul Macdonald - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Kahului, HI is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Paul Macdonald - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...
-
Passenger Services Agent
2 months ago
Kahului, United States Atlantic Aviation Full timeJob DescriptionJob DescriptionWhy You’ll Love This Passenger Services Agent Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Passenger Services Agent position with Atlantic Aviation at OGG...
-
Customer Service Operations Supervisor
2 weeks ago
Kahului, Hawaii, United States Envoy Air Full timeOverview:About Us:Are you interested in joining a reliable, expanding airline that offers a stimulating work environment and opportunities for career advancement? If this sounds appealing, we invite you to explore a career with Envoy Air, where you will be part of a dedicated team focused on delivering exceptional service.What We Provide:Outstanding employee...
-
Airport Guest Service Agent
1 day ago
Kahului, Hawaii, United States Hawaiian Airlines Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Airport Guest Service team as an Airport Guest Service Agent. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable travel experience.Key ResponsibilitiesProvide personalized...
-
Airport Guest Service Agent HCS
3 months ago
Kahului, United States Hawaiian Airlines Full timeTitle Airport Guest Service Agent HCS Description **Aloha and thank you for your interest in the Airport Guest Service Agent - Hawaii Contract Services (HCS) position with Hawaiian Airlines in Kahului!** **Join our Hawaii Contract Services team and receive a $2,000 Bonus!** Receive a $2,000 sign-on bonus after you successfully pass training for our Airport...
-
Airport Customer Service Representative HCS
7 days ago
Kahului, Hawaii, United States Hawaiian Airlines Full timePosition Title: Airport Guest Service Agent - HCS Company Overview: Thank you for considering the Airport Guest Service Agent position with Hawaiian Airlines. We are dedicated to providing our guests with an authentic Hawaiian experience, emphasizing hospitality and community care. Join Our Team: As part of our Hawaii Contract Services team, you will be...
-
Airport Guest Service Agent Kahului
2 months ago
Kahului, United States Hawaiian Airlines Full timeTitle Airport Guest Service Agent Kahului Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in Kahului!** **Join our Airport Operations team and receive a $3,500 Bonus!** Receive a $3,500 sign-on bonus after you successfully pass training for our Airport Guest Service Agent position in...
-
Rental Sales Agent
2 days ago
Kahului, United States SIXT USA Full timeAbout the RoleWe are seeking a highly skilled Rental Sales Agent to join our team at SIXT USA. As a key member of our Branches & Operations division, you will be responsible for providing exceptional customer service and sales expertise to our clients.Key ResponsibilitiesPrepare rental agreements and advise customers on premium vehicle options and additional...
-
Airline Desk Agent
2 months ago
Kahului, United States Atlantic Aviation Full timeJob DescriptionJob DescriptionWhy You’ll Love This Airline Desk Agent Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Airline Desk Agent position with Atlantic Aviation at OGG in Kahului,...
-
Ramp Agent
1 week ago
Kahului, United States Atlantic Aviation Full timeJob DescriptionJob DescriptionWhy You’ll Love This Ramp Agent Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals in aviation?If so, this Ramp Agent position with Atlantic Aviation at OGG in Kahului,...
-
HCS Airport Guest Relations Agent
7 days ago
Kahului, Hawaii, United States Hawaiian Airlines Full timePosition Title: Airport Guest Service Agent - HCS Overview: Thank you for considering the Airport Guest Service Agent position with Hawaiian Airlines. This role is essential in delivering exceptional service to our guests and embodying the spirit of Hawaiian hospitality. Join Our Team: Become a part of our Hawaii Contract Services team and enjoy a sign-on...
-
Rental Sales Agent
2 months ago
Kahului, United States SIXT USA Full timeJob DescriptionJob DescriptionCompany DescriptionWe are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our...
-
Rental Sales Agent
3 weeks ago
Kahului, United States SIXT USA Full timeJob DescriptionJob DescriptionCompany DescriptionWe are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our...
-
OGG Cargo Agent Fork lift Certified
3 months ago
Kahului, United States UnitedService Companies Full timeJob DescriptionJob DescriptionAbout US AviationUS Aviation a United Service Companies, is a contracted ground handler for commercial airline carriers and cargo operators.Established in 1965, United Service Companies ("USC") began as a maintenance company and trade show service provider in Chicago, Illinois. Today, our company is comprised of five specialized...
-
Kahului, United States G2 Secure Staff Full timeJob DescriptionJob DescriptionAloha! G2 Secure Staff is expanding and looking to add to the Passenger Assistance Agent/Wheelchair Agent operations at Kahului Airport (OGG)Title: Passenger Assistance Agent/Wheelchair AgentPay Rate: $14.00+ TipsShift: AllThe Passenger Assistance Agent is responsible for meeting inbound and outbound flights to provide services...
-
Security Agent
2 months ago
Kahului, United States ICTS Europe Full timeJob Details Description Join a Global Leader in Aviation Security! $19.00 per hour. ACTS-Aviation Security, Inc. has an immediate opening for Security Agents at the Kahului Airport, Kahului, HI. Established in 2001, ACTS-Aviation Security has grown to become one of the leading providers of security solutions to the US aviation...
-
Customer Service Specialist
2 weeks ago
Kahului, Hawaii, United States HMSA Full timeCustomer ExperienceDeliver an outstanding customer-centric experience at HMSA Center. Ensure that interactions not only meet but exceed customer expectations. Communicate and embody HMSA's commitment to service excellence.Relationship BuildingEstablish lasting connections with customers and members by becoming their trusted advisor, effectively fulfilling...