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Massage Therapist, On-Call Specialist

2 months ago

Kahului, Hawaii, United States Montage International Full time

Job Summary:

We are seeking a highly skilled and experienced Massage Therapist to join our team at Montage International. As a Massage Therapist, On-Call Specialist, you will provide exceptional massage and spa treatments to our guests, delivering a customized approach and over-the-top hospitality.

Key Responsibilities:

  • Provide massage and spa services to guests in a timely, courteous, and efficient manner, including massage, wellness therapies, body treatments, foot soaks/treatments, etc.
  • Maintain an agreed-upon retail sales to service ratio with exceptional products, gifts, and accessories provided.
  • Maintain an agreed-upon minimum upsell percentage.
  • Attend pre/post shift meetings.
  • Participate fully in maintaining backbar expenses.
  • Complete all necessary record-keeping tasks as they pertain to the operation of the Spa.
  • Participate in all advanced training without exception.
  • Escort guests to and from treatment rooms in a gracious manner, attending to any immediate needs throughout the Spa visit.
  • Assist in providing information to any inquiries, help to coordinate all guest requests for services, and maintain impeccable yourself and spa cleanliness of the Spa.
  • Ensure guest comfort and safety throughout the treatment.
  • Maintain work area with necessary supplies, sanitation, and disinfection procedures, ensuring room is immaculate at all times (tables draped, counters, and products clean).
  • Perform monthly and quarterly deep-clean responsibilities.
  • Assist with cleanliness of all spa areas, including all locker rooms.
  • Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the spa.
  • Assist in any other function as requested by Spa Manager, Director of Rooms, or General Manager as it pertains to the spa, lounges, indoor/outdoor area, retail area, pool area.
  • Participate fully in any/all promotions within and outside the spa, hotel, or at off-site events.

Requirements:

  • High school or equivalent education.
  • Ability to communicate clearly and speak, read, write, and understand English.
  • Valid Massage Therapy Certification from a recognized school of massage.
  • Insurance coverage as required to maintain massage license/certification.
  • Continuing Education as required to maintain massage license/certification.
  • 5+ years' experience as a Massage Therapist in a stand-alone spa or luxury hotel/resort spa.
  • Exceptional skill in Swedish and Deep Tissue massage and at least two of the following: Acupressure, Ashiatsu, Ayurvedic (i.e., Abhyanga, etc.), Clinical Deep Tissue, CranioSacral – Upledger or equivalent, Deep Tissue, Hot Stone Massage, Lomi Lomi Massage, Lymphatic Drainage – Upledger or equivalent, Myofascial Release, Neuromassage, Pregnancy Massage – certificate of advanced training required to perform Pregnancy Massage, Reflexology, Reiki II or Master + Rolfing, Shiatsu – table and/or mat, Sports Massage, Thai Massage, Trigger Point Massage.
  • Luxury experience strongly preferred.
  • Bachelor's Degree.
  • Advanced training in holistic and/or clinical bodywork, aromatherapy, and spa/body treatments.
  • Strong experience in more than five modalities as described above.
  • Knowledge of botanical ingredients, thalassotherapy, reflexology, Ayurveda, or any holistic wellness field/modality.
  • Knowledge of general wellness practices such as yoga, meditation, etc.
  • Advanced holistic and clinical training.

Physical Demands:

The position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach different outlets and other departments of the Resort on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks. Must be able to lift up to 50 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment.

Pay Scale:

The pay scale for Massage Therapist is $13.01.