Front Desk Coordinator

3 days ago


Middletown, Rhode Island, United States University Orthopedics Full time
Job Summary

University Orthopedics is seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient service, ensuring a smooth and efficient check-in and check-out process, and maintaining accurate patient records.

Key Responsibilities
  • Patient Check-in and Check-out: Greet patients, verify demographic information, and process referrals in a timely and accurate manner.
  • Scheduling and Coordination: Schedule follow-up appointments, facilitate appointment scheduling for external referrals, and print schedules and superbills as needed.
  • Financial Transactions: Collect co-pays and patient account balances, verify co-pays with cash collected, and batch out at the end of the shift.
  • Communication and Customer Service: Answer front desk telephones, direct calls as appropriate, and provide exceptional customer service to patients, visitors, and coworkers.
  • Administrative Tasks: Sort mail and packages, disperse incoming faxes, and maintain a professional appearance and work environment.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least 1 year of medical receptionist or administration experience preferred.
  • Skills: Excellent communication and interpersonal skills, excellent customer service skills, knowledge of MS Office and EMR systems/practice management systems, knowledge of insurance eligibility and verification, and a motivated individual with a team approach.


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