Hotel Front Desk Representative

3 days ago


Middletown, United States High Hotels Full time

**Job Summary**

High Hotels is seeking a highly organized and customer-focused individual to join our team as a Guest Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

**Key Responsibilities**

• Respond to guest requests and inquiries in a timely and professional manner

• Take, modify, and cancel guest reservations with accuracy and attention to detail

• Communicate hotel facilities and services to all guests, including amenities and local attractions

• Provide information on the local area and points of interest to enhance the guest experience

• Assist guests with arrivals and departures, including check-in and check-out processes

• Answer front desk phone and respond to guest inquiries

• Handle cash and credit transactions with accuracy and efficiency

**Requirements**

• High school diploma or general equivalent (GED) preferred

• Ability to work in a team environment and independently

• Customer service experience, with a focus on providing exceptional service

• Strong math, reading, and communication skills

• Availability to work weekends and holidays

**What We Offer**

At High Hotels, we value our employees and offer a range of benefits, including:

• Excellent benefits, including medical, dental, and vision coverage

• Vacation time, earned annually on your anniversary date

• 401(k) Retirement Plan with a company match

• Bonus programs for all housekeeping and front desk employees

• Worldwide travel discounts

• A fun and supportive work environment



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