Patient Services Representative

7 days ago


Middletown, Rhode Island, United States Pappas OPT Physical and Hand Therapy Full time
About the Role

We are seeking a highly organized and customer-focused Front Desk Medical Receptionist to join our team at Pappas OPT Physical and Hand Therapy. As a key member of our front office staff, you will be responsible for providing exceptional patient service, managing appointments, and ensuring a smooth and efficient patient experience.

Responsibilities
  • Front Desk Operations: Greet patients warmly, check them in and out, and manage appointment scheduling, referral management, insurance verifications, authorizations, and payment collection.
  • Patient Communication: Pleasantly answer phones, direct patients to the appropriate area or person, and provide clear and concise information to patients and their families.
  • Administrative Tasks: Accurately register patients, create patient accounts, and perform routine administrative duties such as preparing patient charts, data entry, and collection of payments.
  • Customer Service: Demonstrate exceptional customer service skills, maintain HIPAA compliance, and ensure a positive patient experience.
Requirements
  • Education: High School Diploma required.
  • Skills: MS Office, basic office support skills, basic math skills, excellent telephone etiquette, and pleasant personality.
  • Experience: Previous experience in a similar role desired but not required.
About Us

Pappas OPT Physical and Hand Therapy is a dynamic and patient-centered organization that values its employees and provides a fun and supportive work environment. We offer competitive salaries, excellent benefits, and opportunities for career growth and development.



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